Job DescriptionWe are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ.
A total portfolio under management of $2.5 Billion and over **** employees. position is responsible for being the first point of contact for all customer requests.
The role is also responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth.
It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers' needs.
What you'll be doing
Manage a portfolio alongside the Relationship Manager, delivering high-quality fleet services
Act as the primary day-to-day client contact, ensuring timely resolution of all requests
Identify growth opportunities, support renewals, and drive upsell initiatives
Monitor fleet performance (utilisation, servicing, fuel) to optimise costs and outcomes
Prepare accurate quotes within SLA timeframes and track outcomes
Manage vehicle terminations and restructures in line with best practice




Ensure KPIs and contractual obligations are consistently met or exceeded
Build strong client relationships to support revenue growth and account planning
Collaborate with internal teams to achieve shared business objectives
Skills and experience
Relevant qualification (business-related, tertiary, or equivalent)
Experience in a customer service role
Strong commercial awareness and business acumen
Excellent organisation and prioritisation skills, with ability to meet deadlines
Solid written and verbal communication, including active listening
Effective problem-solving and analytical skills
Proficient in Microsoft Office (Excel, Word)
High attention to detail
Fleet management knowledge (desirable)
About you
Professional communicator with strong planning and foresight
Excellent time management and ability to meet deadlines
High level of discretion and professionalism
Collaborative, adaptable, and approachable team player
Takes ownership of delivering high-quality, innovative work
Strong decision-making skills under pressure
Resourceful, resilient, and accountable

📌 Fleet Manager (Canberra)
🏢 SG Fleet Group
📍 Canberra