Reception & Customer Relations Officer (Western Australia)

Reception & Customer Relations Officer (Western Australia)

13 Aug
|
Bend-Tech Group
|
Western Australia

13 Aug

Bend-Tech Group

Western Australia

Bend-tech is a humble but fast-paced team of innovative problem solvers who are rapidly growing across all the industries we serve.
We design, engineer and manufacture in-house, proudly Australian Made!
If you are looking to be challenged and be a part of an organisation that supports and nurtures its teams, then we want you on board.
We are heavily embedded in the Resource industry but diversified into manufacturing, rail, government, maritime, and Defence.
This enables our problem-solving capabilities to consistently shine.
The solutions we produce are some of the bests in the world.
Check out the role description below and let us know if you think our organisation fits.
We can't wait to hear from you!
As our motto suggests, we see ourselves as 'bigger than business.'
As a 35-year-old, third-generation, family-run business, our people are our greatest asset.
Our team live and breathe our company values:
· Humility
· Kindness
· Commitment
· Teamwork
The chance comes with some unique perks including:
· free daily lunches
· free parking and access to a 24/7 on-site gym
· birthday leave
· monthly BBQ and quarterly staff events
· discretionary bonuses (based on company performance)
Check out our website:
About the Role
This is more than answering phones and greeting visitors.
As the face of Bend-tech, you'll set the tone for customers, suppliers, contractors and visitors from the moment they contact or arrive at our business.
We're looking for someone who takes genuine pride in creating a professional, welcoming and well-organised front-of-house environment.
You'll work closely with our Customer Success Team while providing administrative support across the wider organisation.




The role offers plenty of variety and would suit someone who is naturally organised, enjoys helping others and notices the small details that make a workplace run smoothly.
You'll be trusted to use initiative, exercise discretion and confidently handle a range of people and situations throughout the day.
Key Responsibilities
Welcome customers, visitors, suppliers and contractors in a warm, confident and professional manner.
Manage reception and ensure our front-of-house area is consistently organised and presentable.
Answer and direct incoming phone calls and emails professionally.
Coordinate incoming and outgoing mail, couriers and deliveries.
Prepare meeting rooms and assist with meeting coordination.
Assist with appointment scheduling and calendar coordination.
Provide administrative support including data entry, document preparation and record management.
Coordinate office supplies and help maintain an organised workplace.
Support onboarding and site-entry logistics for visitors and contractors.
Work closely with the Customer Success Team and other departments to support smooth day-to-day operations.
Assist with general administration and ad hoc duties as required.
About You
You enjoy helping people, genuinely love being organised and understand the importance of representing a business professionally.




You're someone who takes pride in the way you communicate, present yourself and interact with others.
You're friendly and approachable while maintaining appropriate professionalism and discretion.
You'll ideally bring:
Previous experience in reception, administration, customer service, hospitality or another professional front-of-house role.
A polished and professional presentation appropriate to a corporate front-of-house environment.
Excellent professional etiquette and an understanding of how to create a strong first impression.
Outstanding verbal and written communication skills, with a confident and articulate communication style.
A warm, welcoming and approachable manner.
The confidence to interact professionally with customers, senior leaders, suppliers, contractors and visitors from a range of backgrounds.
Strong organisational skills and excellent attention to detail.
The ability to remain calm, composed and courteous in a busy environment.
Confidence using Microsoft Office and general computer systems.
Initiative and the ability to identify what needs doing without always needing to be asked.
Reliability, maturity and discretion.
A positive, can-do attitude and willingness to support the wider team.
A Certificate in Business Administration is desirable but not essential.
Above all, we're looking for someone who takes pride in being the face of the business and enjoys making sure people feel welcomed, looked after and confident they're in good hands.
If this great opportunity interests you, hit 'Apply Now' and submit your application.
We look forward to hearing from you!

📌 Reception & Customer Relations Officer (Western Australia)
🏢 Bend-Tech Group
📍 Western Australia

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