Associate Manager - Learning & Development (Townsville)

Associate Manager - Learning & Development (Townsville)

14 Aug
|
Jainam Share Consultants
|
Townsville

14 Aug

Jainam Share Consultants

Townsville

Jainam Broking Limited

Location: Head Office
Department: Learning & Development - JBL

Employment Type: Full time

Position Overview
We are seeking a dynamic and experienced Associate Manager – Corporate & Personality Development Trainer to enhance the professional, behavioral, communication, and leadership capabilities of employees across the organization. The ideal candidate will design and deliver impactful training programs that strengthen corporate etiquette, personality development, communication skills, client‑facing excellence, leadership competencies, and workplace effectiveness within a fast‑paced stock broking environment.
Key Responsibilities

Training & Development

Design, develop, and deliver training programs on: Personality Development, Corporate Grooming & Etiquette, Business Communication, Presentation Skills, Public Speaking, Customer Service Excellence, Time Management, Leadership & Team Building, Emotional Intelligence, Workplace Professionalism.

Conduct induction and onboarding sessions for new employees.
Facilitate classroom, virtual, and workshop‑based learning interventions.

Customize training content based on business and employee needs.

Behavioral & Performance Enhancement

Conduct Training Needs Analysis (TNA) across departments.
Identify behavioral and competency gaps and develop suitable interventions.
Coach employees on confidence building, interpersonal effectiveness, and professional conduct.

Support sales, relationship managers, dealers, and customer‑facing teams in enhancing client engagement skills.

Corporate Communication & Soft Skills





Improve employees' verbal and written communication skills.
Train teams on client handling, objection management, and relationship‑building techniques.

Conduct sessions on business email etiquette, meeting management, and professional networking.

Leadership Development

Develop future leaders through managerial and supervisory training programs.
Conduct workshops on accountability, decision‑making, team management, and leadership effectiveness.

Mentor high‑potential employees for career progression.

Content Development & Assessment

Create training materials, presentations, assessments, role plays, case studies, and learning modules.
Measure training effectiveness through feedback, assessments, and performance metrics.

Maintain training records, MIS reports, attendance, and training calendars.

Stakeholder Management

Coordinate with department heads to understand skill requirements.
Work closely with HR and business leaders to align learning initiatives with organizational goals.

Support employee engagement and culture‑building initiatives.

Key Competencies

Behavioral Competencies:

Excellent Presentation & Facilitation Skills
Strong Communication & Interpersonal Skills




Coaching & Mentoring Ability
Leadership Development Expertise
Influencing & Relationship Management
Problem Solving & Critical Thinking

High Energy and Positive Attitude

Technical Competencies:

Training Design & Delivery
Adult Learning Methodologies
Learning Management Systems (LMS)
Performance Coaching
Assessment & Evaluation Techniques

MS Power Point, Excel, and Training Tools

Preferred Candidate Profile

Education

Bachelor's Degree in any discipline.

MBA/PGDM in HR, Learning & Development, Organizational Development, or related field preferred.

Experience

5–8 years of experience in Training & Development, Soft Skills Training, Personality Development, or Corporate Training.
Experience in Stock Broking, Banking, Financial Services, Insurance (BFSI), or Capital Markets preferred.

Proven track record of conducting behavioral and soft skills training programs.

Certifications (Preferred)

Train the Trainer (TTT)
Certified Learning & Development Professional
NLP Practitioner
Leadership Development Certification

Personality Assessment Certifications (DISC, MBTI, etc.)

Key Performance Indicators (KPIs)

Training programs delivered per month/quarter.
Employee training coverage percentage.
Training effectiveness scores.
Improvement in employee communication and client service ratings.
Post‑training performance improvement metrics.
Leadership pipeline development and succession readiness.

Employee engagement and retention impact.

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📌 Associate Manager - Learning & Development (Townsville)
🏢 Jainam Share Consultants
📍 Townsville

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