Job Description

At Criterion, we don't just offer jobs—we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

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Our culture is Energetic, Committed, and United—values that drive us every day. You'll feel it the moment you step into one of our busy, high-performing branches. We're looking for reliable, hands-on team members who take pride in great service, clear communication, and delivering a smooth experience for every customer.

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When you join us, you're not just starting a new job—you're setting yourself up for a long-term career in a supportive, results-driven environment that rewards hard work and fosters growth.

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Why You'll Thrive as a Trade Counter Sales & Service Representative

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We're looking for energetic, approachable, and detail-oriented people who enjoy working with their hands as much as they do helping people. If you like solving problems, keeping things running smoothly, and being the go-to person for customers walking through the door—you'll fit right in.

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This is not a behind-the-scenes role. You'll be front and centre, interacting directly with tradespeople, builders, and local customers, helping them with pickups, quotes, orders, and advice.

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This role could suit people from all walks of life — whether you've worked at a hardware or trade counter (like Bunnings, Reece or Mitre 10), in warehouse dispatch with a customer-facing element, in fast food or retail,



or even on the tools and looking for a steadier opportunity.

If you're confident with people, enjoy variety, and are ready to get stuck in, we'd love to meet you. You may even come from a fast food, retail, or similar customer service backgrounds.

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We're not just looking for someone to operate a till—we're looking for a team player who thrives in a fast-paced, varied environment and is excited to grow within our business.

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What You'll Be Doing (Day-to-Day Responsibilities)

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- Trade Counter Service – Greet customers on arrival, assist with pickups, and handle all walk-in enquiries

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- Sales & Quotations – Provide pricing and quotes on aluminium systems, sliding doors, and accessories

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- Stock & Order Management – Pick and pack orders, process transactions, and keep shelves stocked and tidy

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- Cross-Functional Support – Jump in where needed—helping in the yard, supporting deliveries, or covering the phones

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- Team & Safety Culture – Maintain a clean, safe environment and follow all WHS protocols and company policies

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- Reporting & Communication – Log backorders and stock issues, and keep the branch manager in the loop on customer needs and progress.

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What You'll Bring (Experience)

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- Previous experience in customer service,



trade sales, fast food, retail, or warehouse/dispatch.

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- Confidence dealing with a range of customers in-person and over the phone.

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- A strong work ethic—you take initiative and follow through on tasks.

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- Physically fit and comfortable being on your feet, lifting and moving product.

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- Team-first attitude—you enjoy pitching in wherever needed.

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- High attention to detail—you care about doing things right the first time.

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- Structured Induction & Training Program – We'll set you up for success from Day 1, including:

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- Hands-on product training so you can speak confidently about our systems and solutions.

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- Shadowing experienced team members across trade counter, warehouse, and dispatch.

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- Ongoing mentoring and regular check-ins to keep you progressing and learning.

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What's in It for You?

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- Competitive Pay + Bonus Scheme – Including profit-sharing bonuses after your first 6 months.

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- No Weekend Work – Monday to Friday schedule that supports work/life balance.

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- Tools for Success – Access to the systems, resources, and training you need to thrive.

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- Modern Facilities – Clean, organised branches with safety and functionality front of mind.

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- Team Culture – A workplace that values contribution, celebrates success, and supports development.

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Ready to Take the Next Step?

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If you're ready for a fast-paced role with real responsibility, variety, and growth potential—this is the prospect for you.

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📌 Trade Sales Team Member (Sydney)
🏢 Criterion Industries
📍 Sydney