Job Description

Westside Medical Imaging – Wetherill Park NSW

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Location: Wetherill Park & Bonnyrigg, NSW

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Medical Imaging Receptionist

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About the Role

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We are seeking a professional, organised, and patient-focused Medical Imaging Receptionist to join our growing team. As the first point of contact for patients, referring practitioners, and visitors, you will play a key role in delivering exceptional customer service while ensuring the smooth day-to-day operation of our medical imaging clinics.

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This is a full-time position working on a rotating roster between our Wetherill Park and Bonnyrigg clinics. The successful applicant must be flexible with working hours and willing to work across both clinic locations as operational needs require.

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Key Responsibilities

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- Welcome and assist patients in a friendly and skilled manner.

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- Manage patient appointments, bookings, and scheduling.

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- Register patients and accurately enter demographic, Medicare, and referral information.

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- Process referrals and ensure all documentation is complete and compliant.

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- Perform Medicare billing, claiming, and patient eligibility checks.

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- Process private accounts, EFTPOS transactions, and receipting.

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- Answer and direct incoming telephone calls and email enquiries.

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- Liaise with referring doctors, specialists, hospitals, allied health providers, insurers, and Work Cover stakeholders.

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- Coordinate daily clinic workflow to support radiologists, sonographers, and radiographers.

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- Upload, distribute, and manage imaging reports and patient records.

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- Maintain confidentiality and comply with privacy legislation and clinic policies.

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- Ensure reception and waiting areas remain welcoming, clean, and organised.

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- Provide administrative support to the clinical team as required.

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About You

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The successful applicant will possess:

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- Previous reception or administration experience (medical reception experience highly regarded).

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- Excellent customer service and interpersonal skills.

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- Strong verbal and written communication skills.

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- Exceptional organisational and time management abilities.

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- High attention to detail and accuracy.

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- Ability to multitask and work efficiently in a fast-paced environment.

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- Strong computer literacy and ability to quickly learn new software systems.

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- A professional, compassionate, and positive attitude.

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- Ability to work both independently and collaboratively within a team.

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- Flexibility to work a rotating roster and between our Wetherill Park and Bonnyrigg clinics as required.

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Desirable Skills & Experience

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- Previous experience working in a medical imaging practice.

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- Knowledge of Medicare billing and claiming processes.

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- Work Cover referral and billing knowledge preferred.

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- Experience using medical practice management software.

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- Understanding of medical terminology.

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- Experience handling referrals, reports, and confidential patient information.

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What We Offer

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- Competitive remuneration based on experience.

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- A supportive and collaborative team environment.

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- Modern, busy, and well-established medical imaging clinics.

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- Ongoing training and professional development opportunities.

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- Opportunities for career progression within a growing organisation.

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- A rewarding role where you can make a positive difference to patient care every day.

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If you are organised, adaptable, and passionate about providing exceptional customer service in a healthcare environment, we would love to hear from you.

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📌 Medical Receptionist (Sydney)
🏢 Westside Medical Imaging
📍 Sydney