Job Description

About Us

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At HOBAN Recruitment, we connect great people with exciting opportunities. We/'re looking for customer-focused Call Centre Operators to join our casual team, providing exceptional support to customers during major events and service operations across Melbourne.

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The Opportunity

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If you enjoy helping people, solving problems, and working in a fast-paced environment, we/'d love to hear from you. As a Casual Call Centre Operator, you/'ll be the first point of contact for customers, providing accurate information, handling enquiries professionally, and delivering outstanding service over the phone and through digital communication channels.

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Your Role Will Include

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- Assisting customers with Melbourne Royal Show, event and ticketing enquiries via phone

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- Providing accurate information, ticketing guidance, and exceptional customer service

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- Managing a high volume of inbound calls in a professional, courteous, and efficient manner

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- Recording customer interactions and updating information accurately across internal systems

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- Resolving customer enquiries or escalating complex issues where required

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- Creating a positive and seamless experience for every customer

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Casual Event Contact Centre Operator – Onsite Location: Ascot Vale

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Work Type: Casual

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Why Join Us

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- Flexible casual shifts to suit your availability

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- Competitive hourly rates

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- Ongoing opportunities to work across major projects and events

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- Comprehensive training and support

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- A friendly, collaborative team environment

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- Convenient Melbourne-based locations

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What We/'re Looking For

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- Previous call center experience is essential

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- Must be 18 years or older

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- Excellent verbal communication and customer service skills

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- Strong problem-solving abilities with the confidence to manage high call volumes

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- Ability to remain calm, patient, and professional in a rapid-paced environment

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- Strong computer literacy and the ability to navigate multiple systems

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- Full availability to work across the Pre Show from 07 September 2026 and During Melbourne Royal Show period: Thursday 24 September – Sunday 4 October 2026

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- Reliable, punctual, and able to work flexible hours, including weekends

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- A positive attitude and the ability to work both independently and as part of a team

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To Succeed in This Role, You/'ll Bring

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- A genuine passion for delivering outstanding customer service

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- Excellent problem-solving and communication skills

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- Professional presentation and a positive attitude

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- Strong attention to detail and accuracy

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- A reliable work ethic and commitment to teamwork

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Join HOBAN Recruitment and become part of a team that delivers exceptional customer experiences across some of Melbourne/'s most exciting projects and events.

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At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

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We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.

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📌 Casual Event Contact Centre Operator - Onsite (Melbourne)
🏢 HOBAN Recruitment
📍 Melbourne