Job Description

Solve problems. Support people. Build your IT career.

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We're looking for a capable and approachable IT Support Technician to provide hands-on support in our Melbourne office and remote technical support to our Sydney office and the wider business.

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If you enjoy solving problems, helping people and working with a broad range of technology, this role offers an exciting opportunity to build or continue developing your career in IT support.

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About Us

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Prime Creative Media is a globally recognised media and events company serving high-growth industries. Through our leading publications, events and digital platforms, we connect businesses, professionals and communities to support our purpose of growing individuals, organisations and industries.

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We are an independently owned business powered by more than 200 team members across offices in Melbourne, Sydney and London.

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We are a business built on Growth, Accountability, Humility and Generosity, with a strong belief that clear expectations, consistent coaching and great systems create great careers.

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About the Role

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As our IT Support Technician, you will provide responsive, hands-on and remote technical support to team members.

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You'll work with Mac Books, Windows PCs, Microsoft 365 applications, user accounts, business systems, networks and peripheral devices. You'll help keep our technology running smoothly, resolve day-to-day issues and ensure team members have reliable access to the systems and equipment they need.

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This is a practical, service-focused role where you'll be visible and accessible to the people you support. You'll also contribute to improving our IT processes, documentation, asset management and cybersecurity awareness.

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This is a full time, onsite position based in our Docklands office five days per week.

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In this role, you will:

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- Provide onsite technical support for Mac Books, Windows PCs, peripheral devices and other workplace technology.

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- Diagnose and resolve issues involving macOS, Windows, Microsoft 365 and other business applications.

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- Set up and configure devices,



hardware, software and user access for new and existing team members.

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- Support user account administration, application access and licence allocation.

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- Assist with Microsoft Entra ID, Exchange Online, Outlook, Teams, Share Point and One Drive.

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- Maintain accurate IT asset inventories, support records, troubleshooting guides, setup procedures and user instructions.

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- Support endpoint protection, Sophos firewalls, email security and secure system configurations.

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- Help educate team members about cybersecurity risks, including phishing and social engineering attempts.

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- Assist with security incidents and escalate issues where required.

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- Provide friendly, practical support and communicate technical information clearly.

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- Identify recurring issues and contribute ideas to improve systems, processes and the user experience.

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- Take ownership of your development and continue building your technical capability.

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About You

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You may already have hands-on experience in IT or desktop support, or you may have completed relevant professional training and be looking for an opportunity to build your career.

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You will ideally have:

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- Experience or professional training in IT support, desktop support or a related area.

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- Knowledge of macOS and Mac Book hardware troubleshooting.

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- Familiarity with Windows support and configuration.

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- Experience supporting Microsoft 365 applications and services.

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- An understanding of Microsoft Entra ID and Exchange Online.

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- Basic networking knowledge, including IP, DNS, DHCP and Wi-Fi.

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- Strong troubleshooting and problem-solving skills.

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- Clear communication skills and a patient, service-focused approach.

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- The ability to organise your workload, manage competing requests and follow issues through to resolution.

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- The confidence to work independently while recognising when an issue should be escalated.

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- A willingness to learn, receive feedback and continue developing your technical skills.

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- Alignment with our values of Growth, Accountability, Humility and Generosity.

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Experience with Sophos firewalls, endpoint protection or email security systems would be advantageous but is not essential.

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Why Work With Us?

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At Prime Creative Media, we don't believe in throwing people in the deep end and hoping they figure it out.

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We provide clear expectations, practical support and ongoing opportunities to build your capability and grow your career.

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You'll benefit from:

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- Hands-on experience supporting a broad range of technology, systems and users.

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- Training and development opportunities aligned with your career goals.

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- Support from experienced team members who are invested in your success.

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- The opportunity to contribute ideas and improve our IT systems and processes.

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- Exposure to hardware, Microsoft 365, account administration, networking and cybersecurity.

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- Clear expectations and ownership of your responsibilities.

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- Genuine opportunities to grow within an established global business.

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- A supportive workplace that values learning, accountability and continuous improvement.

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- A modern, award-winning Docklands office with access to facilities including a gym, pool, spa and rooftop area.

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Ready to Build Your IT Career?

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If you enjoy solving technical problems, helping people and taking ownership of your work, we'd love to hear from you.

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📌 IT Support Technician (Melbourne)
🏢 Prime Creative Media
📍 Melbourne