Job Description

Coral Homes is one of Queensland's largest and most trusted home builders, with an expansive display home program and a service region spanning most of Australia's eastern seaboard. Our commitment to quality, value, and exceptional customer service has earned us a solid reputation for delivering on our promises.

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Our success is built on a culture of service excellence. From our sales consultants to our head office team and construction professionals, every member of the Coral Homes team is dedicated to providing a seamless and rewarding home-building journey.

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In line with our ongoing commitment to delivering service excellence and to meet the demands of our growing business, a new opportunity has arisen for an additional Service and Warranty Coordinator to join our National Service and Warranty team, reporting to our Service and Warranty Manager.

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- Career Progression Opportunities - We invest in our people by promoting from within and providing opportunities to advance your career.

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- Stability & Strong Industry Reputation

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- Initial and ongoing training to further your general Construction knowledge

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- Reward programs and team events to recognise your hard work

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- Annual seminars keep our team up to date on industry trends and best practices.

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Key Responsibilities:

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- Provide a personalised and exceptional service to all clients, while following the Service and Warranty processes and procedures

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- Coordinate and schedule Service & Warranty works with clients, staff, suppliers & trades

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- Manage Service and Warranty Officer diaries

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- Liaise with Service and Warranty Officers and trades to ensure inspections and works are being carried out in a timely manner and to the required standard

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- Follow up with clients to confirm works are complete and satisfactory, and to address any further queries

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- Fielding of customer enquiries and escalating to the Service and Warranty Manager where necessary

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- Attend regular workflow meetings to advise the Service and Warranty Manager of status of all Service and Warranty jobs, and other relevant team meetings as required

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The successful applicant will have:

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- Exceptional customer service, with strong interpersonal/communication skills, both verbal and written

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- High level in Microsoft Office - Word, Excel, Outlook and data programmes

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- Strong organisational skills with the ability to prioritise and work to deadlines

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- Able to work autonomously

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- Experience in a similar role within residential building is preferred

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- Experience in planning and scheduling of works

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- Ability to maintain consistent and expected company standards of work

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Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply.

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📌 Service and Warranty Coordinator (Gold Coast)
🏢 Coral Homes
📍 Gold Coast