Job Description

Reception / Front Office Coordinator (Full-Time)

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Join a team that genuinely loves coming to work!

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At North Fitzroy Dental, we believe a great workplace starts with great people. We're a up-to-date, well-established practice located directly opposite the beautiful Edinburgh Gardens in Fitzroy North, and as we continue to grow, we're looking for an experienced Reception / Front Office Coordinator to join our friendly team.

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If you're passionate about providing exceptional customer service, enjoy working in a fast-paced environment, and want to be part of a supportive team that values learning, laughter and outstanding patient care, we'd love to hear from you.

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Why join North Fitzroy Dental?

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We know there are plenty of dental practices out there—so here's what makes us different.

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Our team regularly says their favourite part of working here is:

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"100% the working environment! Everyone genuinely gets along."

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"We go the extra mile for our patients... and we have fun doing it."

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"Management has an open-door policy and is always approachable and supportive."

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"The quarterly team outings are always a highlight, and our annual Kris Kringle is guaranteed to make everyone laugh!"

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"Being across from Edinburgh Gardens is amazing—it's the perfect place to enjoy your lunch break."

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What you'll enjoy

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- A supportive, welcoming team culture

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- Ongoing training and professional development

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- Opportunities to grow your career within the practice

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- Modern technology and systems

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- A workplace where your ideas and contribution are valued

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- Regular team celebrations and social events

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- Beautiful Fitzroy North location with cafés, public transport and Edinburgh Gardens at your doorstep

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About the role

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As the first point of contact for our patients, you'll play an important role in creating an exceptional patient experience from the moment they walk through the door.

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Your responsibilities will include:

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- Greeting patients and providing outstanding customer service

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- Managing appointments via phone, email and in person

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- Processing payments (EFTPOS, HICAPS, PRODA and other payment systems)

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- Managing email correspondence

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- Processing supplier invoices

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- Supporting the clinical and administration teams

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- Helping ensure the day runs smoothly for both patients and staff

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What we're looking for

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We're seeking someone who is positive, organised and enjoys working with people.

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Ideally, you'll have:

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- At least 12 months' experience in a healthcare reception or administration role

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- Excellent communication and interpersonal skills

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- Outstanding organisational skills and attention to detail

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- The ability to multitask in a busy environment

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- Confidence using computers and learning new systems

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- A proactive attitude and willingness to jump in wherever needed

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- A genuine passion for delivering exceptional patient care

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- A great sense of humour—we love to have fun while we work!

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About us

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Our practice is home to:

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- 4 Dentists

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- 5 Oral Health Therapists/Hygienists

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- An incredible team of Dental Assistants

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- A supportive Front Office and Management team

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We pride ourselves on delivering high-quality dentistry with compassion, professionalism and genuine care for every patient.

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Hours

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Monday – Friday: 7:30am – 6:00pm

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Saturday: 7:30am – 1:30pm

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Enjoy a 4-day work week, plus a half-day Saturday once a fortnight.

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📌 Front Office Coordinator (Ballarat)
🏢 North Fitzroy Dental
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