The Workforce Planning Officer undertakes a range of administrative duties within the regional Workforce Planning Unit, and is responsible for the provision of consistent, high-quality rostering governance to support the workforce planning function for the region.

Job details Position status Fixed Term Temporary
Position type Flexible full time
Occupational group Administration
Classification AO3
Workplace Location Townsville region
Job ad reference QLD/697782/26
Closing date 28-Aug-2026
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 6 months (possible extension)
Contact person David Pringle
Contact details Phone: 4759 0629
Access the

- Provide a high standard of administrative support to the Workforce Planning Unit and regional senior management, including handling confidential and sensitive information.
- Input roster records data to determine vacancies and unfilled shifts.
- Assist in the analysis of roster projections to develop QAS rosters in line with QAS Award rostering provisions.
- Ensure timely and accurate preparation of leave and training schedules, liaising with senior management where necessary, to ensure accurate data and reporting is available to enable effective workforce management.
- Coordinate cover for unplanned absences and adhoc staff changes as required by the senior management team.
- Allocate staff for special duties and significant events as required.




- Negotiate with individual frontline staff members in relation to appropriate regional coverage to meet operational requirements as directed.
- Enter data relating to shift changes, annual leave, staff absences and Time Off in Lieu (TOIL) records.
- Assist with the research and preparation of correspondence and provide support with the management of incoming correspondence by distributing and actioning as required.
- Assist with the maintenance of accurate and secure filing and record management systems.
- Ensure the security and confidentiality of files, rosters and associated documentation is managed appropriately and ensure only relevant staff have access to such documentation.
- Manage the maintenance, reporting and currency of QAS databases and information management systems as required.
- Adhere to QAS policy and procedure at all times and escalate any identified issues to the relevant manager.
- Uphold the QAS's Cultural Safety Policy Statement and commitment to health equity for Aboriginal and Torres Strait Islander peoples, including prioritising safe, effective and quality healthcare that is free from racism and discrimination.
- Fulfil the responsibilities of this role in accordance with Queensland Public Sector and QAS values.

Further information

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Documents

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📌 Workforce Planning Officer (Townsville)
🏢 Queensland Government
📍 Townsville