eExam IT Support Officer

Location: Clayton Campus

Employment Type: Casual

Duration: Semester 2 Exam Delivery Period from Monday 2 November to Wednesday 18 November inclusive with in-person training to be commencing from 26 to 28 Oct.

Remuneration: , $56.29 per hour (loaded casual rate)

The Opportunity

The eExam IT Support Officer is part of a agile customer-focused team of IT support professionals providing excellent frontline support to Monash University students, eExam Supervisors, and the broader eAssessment Operations Team during the delivery of end-of-semester exams. The primary focus is to deliver a variety of technical support services to the entire customer group. Successful candidates will be expected to apply technical knowledge and expertise to ensure an efficient and effective exam delivery.

The role is responsible for:

Providing exceptional technical support and customer service in-person and via telephone, online, and remote methods to users with IT problems during eExam delivery

Creating and maintaining accurate and detailed log entries of all problems and corresponding support actions

Responding to requests for assistance and ensuring requests are regularly updated in an effective and timely manner according to agreed procedures

Ensuring technical queries not progressing are escalated according to established procedures

Providing an effective interface between users and stakeholders by supplying all necessary information according to procedures

Participating in online and in-person training to ensure specialist systems and internal procedures are well understood

Other duties as directed from time to time

To be successful in this role,



you will need to have completed an equivalent combination of relevant experience and/or education/training; or an advanced diploma with subsequent relevant work experience. You will have:

Sound technical knowledge of desktop hardware and both standard and customised (in-house) software - knowledge of the University's Standard Operating Environment (SOE) is beneficial

High-level organisational and time management skills, including the ability to prioritise and manage multiple problems under pressure

Strong customer service skills, focus and integrity

Effective written and verbal communication skills

Ability to work as an effective member of a team and exercise independence, judgement, and initiative within your scope of practice

Excellent analytical and problem-solving skills

If this sounds like a position that suits your current career focus we look forward to hearing from you.

At Monash University, we are committed to being a Child Safe organisation. This position will require the incumbent to hold a valid Working with Children Check (Employee) and a successful National Police Check (NPC).

Please note: Visa sponsorship is not available for this position. This role requires valid work rights for Australia.

With the exception of PhD students who are studying 100% by research and do not have any coursework/exams for their course, CURRENT students from Monash University are NOT Eligible for this role.

Please note: Successful candidates will be invited to attend one group interview which will be conducted between Mon 31 Aug to Fri 4 Sept.

Enquiries: Please refer to prior to sending your enquiry to

Closing date: Sunday 23rd August 2026, 11:55 PM AEST

All candidates will be notified of the outcome of their application.

Supporting a diverse workforce

📌 eExam IT Support Officer (City of Monash)
🏢 Monash University
📍 City of Monash