Job Description:

As the initial point of contact, you will create a warm and inviting atmosphere for all who step through our doors! Your role will involve delivering exceptional customer service to welcome young people and their families, skilfully guiding them to relevant expert team members for further assistance.

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Realise your potential at yourtown.

your opportunity

Based at Kingaroy, the Youth Guide creates a warm and inviting atmosphere for all who step through our doors! As the initial point of contact, your role will involve delivering exceptional customer service to welcome young people and their families, skilfully guiding them to relevant expert team members for further assistance.

Your role will include:

- Be the heart and face of yourtown and warmly greet all staff, members, and visitors to our site.
- Craft, plan, and deliver fantastic weekly events, bringing young people & the community together with the perfect blend of hospitality and energy.
- Provide relevant information and support regarding, transport, amenities, and areas of interest around the site.
- Proactively find opportunities to provide positive and friendly service to staff and clients.
- Provide administration and office support to the wider team and organise office supplies and catering as required.

This is a full-time role, Monday to Friday, 38 hours per week. Normal business hours are 8:30AM to 5PM. However, on Thursdays, this role will start at 10:30AM with a 7PM finish.

what we are looking for

You believe that optimism is infectious,



and that with energy & dedication - anything is possible. You strive to do things well and take pride in your work. You embrace fresh ideas and ways of working, and never rest in growing, learning, and leaning into the 'new'.

You will bring:

- Be a natural problem solver and have the ability to connect with young people!
- Well-developed written and verbal communication skills including the ability to successfully engage and deliver information to clients and staff.
- Friendly and self-aware team player with the ability to build strong relationships.
- Demonstrated experience in a high volume, fast paced environment.
- You enjoy cooking and utilising your creative flair to cook meals for our young people.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

- opportunities for internal and external professional development
- free access to LinkedIn Learning including over 16,000 learning modules
- a genuine focus on employee health and wellbeing
- yourWellness program includes free access to Calm & Centr Apps
- access to free and confidential counselling sessions for you and members of your immediate family
- access to discounted private health insurance, banking and finance, insurance,



and superannuation through our partner organisations
- an setting that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia. Click “Apply” to submit your application and take the next step in a career with impact.

Please paste this link into your browser to view the full position description: https://assets.yourtown.com.au/YouthGuideKingaroy

Contact: Marnie Elliot - Talent Partner on 0434 609 384

We will be reviewing applications as they are received, so please submit applications as soon as possible.

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

Successful applicants must be able to comply with federally funded Department system access requirements, including establishing and maintaining a valid myID account for secure authentication and MUST not be subject to any active NDIS Commission banning orders or legal prohibitions from working within the National Disability Insurance Scheme (NDIS).

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.

📌 Youth Guide (Kingaroy)
🏢 yourtown
📍 Kingaroy