Operations Team Leader - Deposits & Advisor Onboarding

Location: Fortitude Valley, Brisbane (Hybrid: 3 Days Office / 2 Days WFH)

Remuneration: $130,000 Base + Super + Discretionary Profit Share

Employment Type: Full-Time, Permanent | Standard Business Hours
About the Chance

Are you an experienced people leader looking for a high-impact leadership role within a market-leading global financial services firm?

We are seeking an Operations Team Leader to lead a highly established, self-sufficient team of 13 in Fortitude Valley. This team plays a critical operational role-managing advisor onboarding and driving initial engagements for financial advisors using top-tier banking and investment products.

This position has opened due to an internal promotion (the previous leader transitioned into a Senior Manager role), offering a clear testament to the career growth available within the organization.
What Makes This Role Unique?

Lead an Established Team: You will be taking over a tenured, low-maintenance, and highly capable team of 13 operational specialists who take pride in their work.

Blend Leadership with Strategy: In addition to day-to-day team management, you will have dedicated bandwidth to lead operational improvement projects and drive efficiency initiatives.

Open Industry Background: While banking and financial services experience is a plus, we are actively open to candidates from Insurance, Utilities, Telecommunications, or complex high-volume Client Service environments.
What You Will Be Doing

People Leadership: Provide daily guidance, coaching, and performance management to a team of 13 onboarding and payment processing specialists.

SLA & KPI Management:



Oversee operational queues to ensure strict service level agreements (SLAs), key performance indicators (KPIs), and turnaround times are met.

Process & Project Delivery: Identify operational friction points and lead process optimization and continuous improvement projects.

Stakeholder Interface: Act as a key point of escalation for advisor onboarding queries and cross-functional business stakeholders.
What We Are Looking For

Proven Team Leadership: Demonstrated tenure leading, coaching, and managing operational or client service teams.

Performance Focus: Solid track record in managing workflow queues, operational KPIs, quality assurance, and SLAs.

Adaptable Mindset: Strong business acumen with the ability to lead projects alongside core day-to-day operations.

Transferable Backgrounds: Experience in Banking, Wealth Management, Deposit Operations, Payment Ops, Insurance, or high-volume corporate client service environments.
What Is in It for You?

Attractive Package: $130,000 + super + Discretionary Profit Share Bonus

Hybrid Work Model: Enjoy a balanced hybrid structure (3 days in Fortitude Valley office, 2 days WFH) following structured onboarding and training.

Clear Progression: Step into a seat recently vacated by an internal promotion into Senior Management, backed by extensive learning and development pathways.

Premium Benefits: Access to wellbeing days, salary packaging options, extended parental leave, and corporate volunteering allowances. APPLY NOW or send your updated CV to [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

- NA

📌 team leader - banking (Fortitude Valley)
🏢 Randstad
📍 Fortitude Valley