- Proven customer support experience

- Permanent Part time job share

The Client Liaison Co-Ordinator is required to perform the following duties from time to time:

- Be responsible for all reception duties in the Southern Operations Centre
- Be the first point of contact for all customer calls, email enquiries and showroom visits in the South
- Process all online orders
- Prepare quotes in WinHire for clients
- Maintain customer accounts by recording account information into WinHire
- Recommend potential hire products or services to clients
- Contribute to team effort
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts, and file documents
- Go the extra mile to engage customers
- Greet customers warmly and ascertain hire requirements
- Assist with placement of orders or changes to orders
- Take payment information and other pertinent information to be recorded into our booking system




- Sell products and services
- Work with Client Services and Event Planning Manager to ensure customers needs are met
- Develop floorplans as required
- Daily receipting of customer payments
- Assist in accounts activities as required
- Maintain clean workspace at all times
- Order office stationery, staff amenities or equipment as required
- Work with Southern Operations Manager and State Operations Manager on the delivery of client services.
- Essential
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent written and verbal communication and presentation skills
- Ability to multitask, prioritize and manage time effectively

Desired

- Has experience with events and/or hospitality

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📌 Client Services & Event Support - South (Hobart)
🏢 Salters Hire Tasmania
📍 Hobart