Join Australia's Award-Winning Natural Health Retailer of the Year

Gr8 Health is one of Australia's leading online health retailers, proudly recognised as Australia's 2024 Natural Health Retailer of the Year .

We specialise in natural health products including practitioner-only supplements, supporting thousands of customers across Australia. As our business continues to grow, we're looking for a qualified Customer Care Holistic Health Practitioner who is passionate about helping people achieve better health through exceptional customer care.

This is a casual position with flexibility in our Southport office.

About the Role

This is primarily a client communication role

You’ll be contacting existing Gr8 Health customers who have recently purchased practitioner-only supplements to ensure they understand how to use their products correctly, answer any questions they may have, and provide professional naturopathic guidance where appropriate.

You’ll speak with a number of customers each day , helping them feel supported throughout their health journey while delivering an outstanding customer experience.

These are warm customer calls — not cold calling. You’ll be speaking with customers who have already purchased practitioner-only products from Gr8 Health and appreciate ongoing qualified support.

As you build relationships with clients, you’ll have the opportunity to refer suitable customers for ongoing naturopathic consultations.

Your Responsibilities

- Contact existing customers each day by phone.
- Provide professional guidance on practitioner-only supplements.




- Ensure customers understand how to take their products correctly.
- Answer health and product-related questions within your scope of practice.
- Deliver a caring, professional and confident customer experience over the phone.
- Record accurate customer notes and maintain our CRM database.
- Identify opportunities for ongoing naturopathic support where appropriate.
- Contribute to the continued growth and reputation of Gr8 Health through exceptional customer care.

About You

We’re looking for someone who:

- Is a qualified Holistic Health Practitioner (Bachelor Degree or Advanced Diploma).
- Has excellent communication skills and an outstanding telephone manner.
- Are confident building rapport and trust with customers over the phone.
- Has previous customer service, telephone consultation or telehealth experience (highly regarded).
- Is warm, caring and genuinely enjoys helping people improve their health.
- Is organised, self-motivated and comfortable using computer-based customer management systems.
- Has a positive attitude and enjoys contributing to a growing business.

Why Join Gr8 Health?

- Flexible work hours in our Southport office – 9am to 3pm preferred.
- Join Australia's 2024 Health Retailer of the Year.
- Work with a passionate, supportive and growing team.
- Opportunity to build your own naturopathic client base.
- Attractive remuneration with additional earning opportunities.
- Staff discounts on premium health and wellness products.
- Genuine opportunities for long-term career growth.

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📌 Customer Care Holistic Practitioner - Casual (City of Gold Coast)
🏢 Gr8 Health
📍 City of Gold Coast