About Us:
Direct Care Resources (DCR) is a leading care provider across Southeast Queensland, delivering high-quality Supported Independent Living, community access, and child protection services for over 28 years.

Our commitment to participant care, safety, and wellbeing sits at the core of everything we do. We pride ourselves on creating meaningful outcomes for individuals while fostering a culture built on teamwork, respect, trust, and integrity .

About the Role:
We are seeking an experienced and passionate Senior Manager – Care Planning & Practice to lead and support a team of care management professionals across child safety and disability services.

This is a key leadership role responsible for ensuring the delivery of high-quality, compliant, and person-centred care outcomes, while driving operational performance and supporting complex case management.

You will work closely with senior leadership, including the General Manager (Care Operations), to ensure best practice is implemented across the organisation.

Please note: While our head office is based in Murarrie , this role will primarily support clients across the South-West region , and frequent travel to client homes will be required .

Key Responsibilities

- Lead and mentor a team of Care Managers to achieve operational and care outcomes
- Ensure high-quality service delivery aligned with NDIS, child protection, and regulatory frameworks
- Provide guidance on complex case management across disability and child safety clients
- Monitor performance, identify gaps, and implement continuous improvement strategies
- Manage financial and operational targets, including budgets and resource allocation
- Oversee recruitment,



training, and workforce capability development
- Engage with families, stakeholders, and external agencies to ensure positive outcomes
- Represent DCR in external forums, including tribunals (e.g. QCAT) where required
- Ensure compliance with HSQF, NDIS Practice Standards, and relevant legislation

About You

To be successful in this role, you will bring both leadership capability and robust clinical or care management experience.

Essential:

- Bachelor's degree (or higher) in Community Services, Social Work, Human Services, Psychology, Nursing, Child Safety, Youth Work, or a related discipline . Tertiary qualifications are a mandatory requirement for this position.
- Minimum 3 years’ experience in care or case management
- Demonstrated experience managing and leading a team
- Strong working knowledge of at least one of the following:
- NDIS
- Child Protection
- Aged Care or Health Care

- Proven ability to manage complex client needs
- Excellent stakeholder engagement and communication skills

Requirements (or willingness to obtain):

- Driver’s licence
- First Aid & CPR
- Blue Card
- NDIS Worker Screening Check

What We Offer

- Competitive salary package
- Additional annual leave for on-call roster participation




- Opportunity to influence and lead high-impact care services
- Supportive leadership team and collaborative culture
- Career progression within a growing organisation

Working Conditions

- Full-time role (Monday to Friday, 9:00am – 5:00pm)
- Some flexibility required to support operational needs
- Participation in an after-hours on-call roster (rotational)

Apply Now is removed from this refined description.

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a case manager?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
- Are you available to work public holidays?
- Have you completed Bachelor's degree (or higher qualification) in Community Services, Social Work, Human Services, Psychology, Nursing, Child Safety, Youth Work, or a related field is mandatory for this position.
- Do you have previous Senior case manager or Case manager experience?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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