Myfreight is a leading Australian provider of freight and logistics solutions with over 35 years of industry experience. We deliver reliable, efficient, and innovative services to a diverse range of clients, underpinned by our values of integrity, teamwork, and a commitment to sustainability.

We are now seeking an Dedicated Account Manager to take ownership of one of our largest accounts. This is an opportunity to manage a high-profile portfolio and make a meaningful impact within a growing business. If this sounds like you, we'd love to hear from you.u.

About the role

Are you an experienced Account Manager or Customer Service Professional with a background in freight / transport / logistics / 4PL looking for an opportunity to step into a truly dedicated, embedded Account Management role? If so, this might just be the role for you.

As a Dedicated Account Manager at Myfreight, you will be the primary point of contact and accountability for a major national client account. This is a full-time, on-site role based in Keysborough, with one day per week at our Ringwood head office. You'll work closely with the client's warehouse and office teams day-to-day, managing end-to-end national logistics performance and acting as the critical link between the client and Myfreight's internal teams, carriers, and stakeholders.

This role reports to the Customer Experience Manager and sits within our National Sales & Marketing team.

We care and we deliver. Our personal approach to both staff and customers makes Myfreight a genuinely great place to work

Love who you work with. We hire positive people who are genuinely nice to be around

Immediate start available with comprehensive handover, training, and onboarding support

Weekly pay





Ongoing mentorship from an experienced and dedicated team

Real development pathways for high performers in this role have the opportunity to grow into management

Supported training including Chain of Responsibility, Dangerous Goods compliance, advanced Excel, and domestic/international supply chain operations

Employee wellbeing initiatives including mental health support and flexible work arrangements where possible, corporate gym membership rates to local health clubs, Employee Assistance Program for mental health support and exclusive company discounts through our HR platform.

Primary accountabilities include but are not limited to:

Your day-to-day will be wide-ranging and fast-paced, spanning relationship management, performance reporting, compliance, and operational support:

Act as the dedicated, on-site representative for a major national account taking full accountability for national logistics performance

Produce and deliver daily reporting across key metrics including cost, DIFOT, pickups, customer service enquiries and resolutions

Manage carrier performance against SLA metrics, conducting frequent performance and improvement meetings with carriers servicing the client

Provide both proactive and escalation-level attention to customer service enquiries and complaints

Identify and report opportunities for alternative solutions that improve cost or service outcomes





Manage and log Dangerous Goods and Compliance matters in line with Chain of Responsibility requirements

Host and facilitate weekly internal stakeholder meetings, setting and tracking action points

Conduct regular training sessions for client users and identify gaps in system usage

Perform weekly pre-invoicing checks - reconciling freight invoice discrepancies by reviewing finance exception reports and validating charge variances against quoted rates

Prepare strategic reviews, forecasts, and custom analytics reports for internal and external stakeholders

Provide daily updates to the National Sales Manager on activity, milestones, and priorities

Support and participate in management and professional development meetings

What we're looking for

Experience in Account Management or Customer Service, within 4PL, freight or logistics

Strong administration skills with high attention to detail, particularly around reporting and data reconciliation

The ability to work professionally and amicably with warehouse and executive staff

Proficiency in MS Excel (intermediate to advanced), Word, and PowerPoint

Excellent analysis and reporting skills and competency in building and presenting performance data

Demonstrated ability to build and maintain strong, trust-based relationships at all levels

Experience managing carrier or supplier performance against contracted SLAs

Understanding of Chain of Responsibility and Dangerous Goods compliance is a strong advantage

A proactive, solutions-focused mindset with the ability to work independently in a client-facing environment

* Please note we can only accept applications with full working rights within Australia

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📌 Account Manager (City of Greater Dandenong)
🏢 Myfreight
📍 City of Greater Dandenong