We are Tech Mahindra, a multi-national Technology company that provides digital solutions, consulting, and business process services in over 50 countries. TechM has a large workforce in Australia and a strong presence in the global markets, offering cutting-edge solutions & services to clients across industries. Check out our webpage at

About the Role

We're looking for an energetic and passionate Process Trainer to join our Learning & Development team. In this role, you'll deliver engaging training programs, support new hire onboarding, coach employees to success, and help build a high-performing customer service culture.

About You

You love helping others learn, grow, and achieve their potential. You're a confident facilitator who can engage a room, build rapport quickly, and adapt your style to different learners. Most importantly, you're passionate about developing people and driving performance.

You'll Bring

Experience in a Contact Centre environment, ideally in a Training,



Coaching, or Learning & Development role.

Strong facilitation, presentation, and communication skills.

Knowledge of contact centre processes, systems, and customer service best practices.

The ability to coach and develop individuals to improve performance and confidence.

Strong organisational skills and attention to detail.

Experience creating and maintaining training materials and learning resources.

Why Apply?

Make a real impact on people's development and career growth.
Join a global organisation with opportunities to learn and grow.
Work in a collaborative and supportive team environment.
Help shape exceptional customer experiences through capability building.
Be part of a culture that values learning, innovation, and success.

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📌 Process Trainer (Melbourne)
🏢 Tech Mahindra
📍 Melbourne