Employment Status:Permanent Part Time - 30.4 hours per week

Closing Date: 24 Aug 2026 AEST

Your future Workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day. Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Your new role

The Access & Engagement Lead supports older people who have experienced homelessness or disadvantage to access residential aged care in a safe, dignified and person-centred way.

Drawing on community and homelessness expertise, the role builds trust with individuals often excluded from mainstream systems, strengthens referral pathways, and advocates to remove barriers to care. It leads holistic intake and assessment, working closely with clinical teams to ensure the right fit for each person.

From first contact through to settling in, the role ensures individuals feel respected, supported and a true sense of belonging—while navigating key systems to deliver fair, timely and well-matched access to care.

- Build and sustain strong, values-aligned relationships with hospitals, homelessness services, housing providers, outreach teams and community organisations to support access to Sacred Heart Community.
- Maintain oversight of enquiries, referrals and waiting lists, and proactively plan for vacancies to support timely and appropriate access to the home.
- Contribute to and inform admission decisions in partnership with the Residential Manager and clinical team, bringing a solid psychosocial lens to the assessment of suitability for entry into the home.
- Ensure admission documentation and eligibility requirements are completed in line with the Aged Care Act 2024, My Aged Care processes and SHC’s Admissions Procedure, supporting timely and appropriate access to the home.
- Support access and transition for residents who are eligible for, or accessing, the National Disability Insurance Scheme (NDIS), ensuring supports are aligned with their needs within a residential aged care setting.
- Support prospective residents, and where relevant their families or support networks, to prepare for admission and transition into the home in a way that is respectful, informed and responsive to their needs.

We're looking for someone

The successful candidate will have:

- Relevant tertiary qualification in social work, community services, health or a related discipline. A qualification in social work or a closely aligned field is highly regarded.
- Working knowledge of aged care systems, funding and regulatory requirements, or the capability to rapidly develop this knowledge.
- Experience supporting people accessing NDIS and coordinating supports with external providers.
- Demonstrated experience working with individuals experiencing homelessness, disadvantage or complex psychosocial needs.




- Ability to navigate and coordinate access across complex service systems, including admissions, intake and assessments.
- Strong relationship‑management skills with hospitals, housing, homelessness and community‑based services.
- Sound knowledge of aged care systems (including My Aged Care and AN-ACC funding processes) and relevant regulatory requirements (Aged Care Act/ Strengthened Aged Care Quality Standards) would be highly advantageous.
- Experience working with people accessing the National Disability Insurance Scheme (NDIS), including their support coordinators and external providers (desirable)
- Strong organisational and coordination skills, including the ability to manage competing priorities, coordinate complex processes and maintain accurate documentation across multiple systems (e.g. LeeCare, My Aged Care, PRODA).

You can look forward to

- Salary range between $115,000 - $123,000 FTE plus Super based on experience
- Permanent Part Time, 30.4 hours per week
- Working in a supportive team and having the opportunity to develop professional skills
- Access to in-house training
- Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax
- Be located in the heart of St Kilda, close to public transport & parking
- Completing your workday knowing you have made a meaningful difference to residents’ lives

Come and work with us!

To join our team, please scroll down and enter your details below.

Applications close: Monday 24 August :59pm.

For more information about the role, please contact Khrisna Ogacion, Clinicial Practice Lead at

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHMis committed to equal employment opportunities for all peopleregardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.

All appointments are subject to Police Checks and certain roles require additional pre-screening as outlined in the position description. Sacred Heart Mission complies with all industry standards which entitles many of our roles to require a NDIS Worker Screening Check.

Privacy Acknowledgment

Sacred Heart Mission is collecting personal information from you as part of the recruitment and selection process. Sacred Heart Mission recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.



Click here to view our Information Privacy and Collection Notice.

Sacred Heart Mission's recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these external hosted sites.

- Yes I agree to the privacy statement *

Personal Details * Required field

- First name *
- Last name *
- E-mail *

Digits only or add + for international numbers

- Street *
- Street Cont.
- City, Town or Suburb *
- Postcode or Zipcode *
- Country *
- State, Region or Province *
- LinkedIn URL

(Please click on your profile and copy the URL from your profile page.)

Questions

- Do you have a relationship with Sacred Heart Mission? *
- No
- I am a current employee
- I was an employee previously
- I am a previous or current volunteer
- I have previously, or I am currently accessing Sacred Heart Mission services
- I am currently or have previously been placed to work at Sacred Heart Mission via a labour hire/agency organisation

- Were you referred by a current employee in Sacred Heart Mission? *
- If answer to above question is Yes, please indicate the name of the employee who referred you for this role. *
- What are your current working rights in Australia? *

- Australian Citizen
- Permanent Resident
- Visa with full working rights
- Visa with restricted working rights

- If you are on a VISA, please indicate your visa sub-class (Eg: 485, 500 etc.)
- I consent to Sacred Heart Mission verifying my Australian work rights through the Department of Home Affairs’ VEVO system before an offer of employment is made, and at any time during my employment if required to meet legal obligations. I understand this information will be used solely to confirm my legal entitlement to work in Australia *

- Yes
- No

- Within the last 10 years, have you lived in a country outside of Australia for more than 12 months?

- Yes
- No

- If answer to above question is Yes, please provide name of the country.
- Do you have a current Covid 19 vaccination certificate including the 3rd Booster dose? *

- Yes
- No
- I have evidence of a medical exemption

- Do you have an NDIS Check? *

- Yes
- No

- Do you have a valid Driver’s License to drive in Australia? *

- Yes
- No

- What is your current notice period? *

- 1 - 2 weeks
- 2 - 3 weeks
- 3 - 4 weeks
- more than 4 weeks

- Please specify your base salary expectation for the role. *
- Please specify which days of the week you are available to work in this position. *

- Monday
- Tuesday
- Wednesday
- Thursday
- Friday

- Do you have a current myID account (or willingness and ability to obtain one) to access relevant government systems? *

- Yes
- No

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📌 Access and Engagement Lead (Australia)
🏢 Sacred Heart Mission
📍 Australia