Role description

The Renovations Consultant supports customers transitioning their novated leases during employer changes, individually or in bulk. The role ensures a smooth, timely process through proactive communication, tailored support, and precise administration. By maintaining data integrity and delivering outstanding customer service, the consultant enhances customer satisfaction, retention, and operational excellence.

Role requirements

- Act as the primary point of contact for employees undergoing lease transfers
- Manage assigned renovation (lease transfer) cases with efficiency and accuracy, ensuring all steps are completed within required timeframes
- Prepare and process all relevant documentation—including deeds of novation and quotations—while maintaining thorough and compliant records
- Collaborate with employees, employers, finance providers, and salary packaging administrators to facilitate smooth transitions and foster robust working relationships
- Ensure all lease transfers adhere to applicable tax, payroll, and salary packaging regulations; proactively identify and mitigate risks such as employer non-participation or payroll delays
- Maintain workflow alignment with established KPIs,



ensuring performance targets are consistently met.
- Regularly update workflow systems to provide clear visibility of task status to internal teams and stakeholders

Experience and Skills

- Proven ability to manage internal and external relationships with excellent written and verbal communication skills
- Proficiency in Microsoft Office and general computer systems
- Strong numeracy and attention to detail with the ability to understand complex finance and taxation concepts
- Ability to manage multiple cases simultaneously, meet deadlines, and maintain high standards of accuracy and compliance

Job Benefits

- Recharge and relax with up to 4 days of wellness days every year
- We offer industry leading 20 weeks paid parental leave
- Monetary service milestone awards
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee assistance Program

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📌 Renovations Consultant (City of Sydney)
🏢 SG Fleet AU
📍 City of Sydney