We are presently working with a well-respected, community service organisation who service their local communities with the provision of quality, responsive and compassionate care.

We currently have a locum role available for an experienced SAH Rosterer/Customer Service Coordinator located in the eastern suburbs of Melbourne. Someone who is proficient in Alaycare would be highly desirable and can hit the floor running. Start asap - December 2026.

Key Responsibilities

- Coordinate staff rosters, client schedules and service allocations
- Match staff to client needs while managing utilisation and travel time
- Respond to client, family and staff enquiries
- Provide administration support to the General Manager and wider Home Care team
- Assist with compliance, reporting, audits and record keeping




- Support referrals, intake, onboarding and staff compliance processes
- Assist with payroll, invoicing and general office administration

About You

- Experience in rostering, scheduling and administration within Support at Home
- Strong customer service, communication and organisational skills
- Ability to manage competing priorities in a rapid-paced environment
- AlayaCare experience highly desirable
- Experience in Home Care, CHSP or Support at Home
- Proactive, reliable and solutions-focused with strong attention to detail

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📌 Rostering/Customer Service Coordinator (Whitehorse City)
🏢 Tradewind
📍 Whitehorse City