Quality & Insights Lead - AI-Driven CX Transformation (Melbourne)

Quality & Insights Lead - AI-Driven CX Transformation (Melbourne)

14 Aug
|
Jetstar Airways
|
Melbourne

14 Aug

Jetstar Airways

Melbourne

Jetstar Airways is seeking a Quality & Insights Lead to embed and evolve the Automated Quality Management capability across contact centre operations. You will shape the future of quality assurance through AI, automation and data-driven decision making.

Reporting to the Contact Centre Training & Knowledge Manager, you will implement, optimise and mature the AQM framework, translating complex quality data into actionable insights that improve customer experience, strengthen compliance and drive

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📌 Quality & Insights Lead - AI-Driven CX Transformation (Melbourne)
🏢 Jetstar Airways
📍 Melbourne

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