BYD Mulgrave is seeking a Network Customer Experience Manager to drive excellence across BYD's dealer network in Australia. The role focuses on enhancing customer satisfaction, improving Sales NPS, and ensuring BYD's customer experience standards are consistently delivered.
Responsibilities include developing strategies to raise NPS, mapping the end-to-end customer journey, and enforcing SOPs across locations. Regular site visits, audits, and reporting to senior management are expected.
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📌 Dealer Network CX Manager — NPS & Experience Excellence (Monash)
🏢 BYD
📍 Monash