Employment type: Permanent, Full-Time Location: Karnup, WA Reports to: Operational Supervisor

About Camelot Pet Resort

Camelot Pet Resort provides a trustworthy and reliable service operating every day of the year. We provide pet accommodation and services for cats and dogs, priding ourselves on quality customer care.

This is an autonomous, hands-on role - the Resort Manager runs day-to-day operations independently on site, with support and escalation available from the operations team, and is suited to someone confident running a site largely on their own initiative.

About the Role

Our fantastic team is on the search for a hardworking, passionate and experienced Resort Manager to join our team. The Resort Manager performs and supervises duties in technical animal care, office routines, and customer relations. You'll maintain the boarding facility's appearance and general housekeeping to provide a comfortable, qualified boarding environment, always complying with Health and Safety requirements.

Responsibilities include but are not limited to:

Overseeing all resort staff on policies and procedures

Ensuring the well-being of pets through detailed attention to feeding, behaviour, exercise, cleanliness and comfort as per client requests

Creating a positive and memorable client experience by exceeding customer expectations and actively increasing customer loyalty

Implementing new procedures and discussing strategies with the leadership team

Staff recruitment and training

Maintaining efficient staffing and rostering

Conducting staff performance reviews as required

Ensuring WHS requirements are implemented and abided by

Regular assessment of the property and reporting maintenance requirements

Financial reports including completing end-of-day items

Stock ordering and maintaining stock take

3-5 years of experience leading a team

Superior customer service skills,



including face-to-face and written communication

Commitment to work weekends and holiday periods (incl. Christmas Day and New Year's Day)

Full Australian working rights

Current driver's license and vehicle access (Camelot is not well served by public transport - you'll need your own transport to site)

Comfortable with the physical demands of the role - regular standing, walking, bending, and lifting, and working outdoors in all weather

A proactive, "can do" attitude with a solid focus on customer service, pet welfare, and facility cleanliness

Confidence working autonomously, with limited on-site backup

Bonus points if you have

A qualification in Companion Animal Services (or similar), or farm/large animal experience

Dog training or behavioural knowledge

A management degree or certificate

Confidence with booking/reservation systems

A love of learning and teaching others

Enjoys creative problem solving with the confidence to share and execute with leadership

Whyyou'lllove it here

Bi-Monthly Virtual leadership sessions -connect regularly with collaborative leader and supportive fellow managers

Hands - on management support -your experienced Operational Supervisor will check in regularly and be available for ongoing guidance.

A dynamic workday -no two days are the same;you'llwork with animals, peopleand a fantastic team

Real ownership of the resort -bring your ideas to life and make a meaningful impact.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as a Resort Manager?
- How much notice are you required to give your current employer?
- Have you worked in a role which requires a sound understanding of OH&S;/WHS?
- Have you worked in a role where you were responsible for stock control?

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📌 Resort Manager — Camelot Pet Resort (City of Rockingham)
🏢 @
📍 City of Rockingham