Build meaningful customer connections and make every interaction count.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where problem-solving, empathy and collaboration are valued? We're looking for a Customer Operations Consultant to join our team and help create simple, engaging and positive experiences for our customers and stakeholders.
In this role, you'll be responsible for supporting customers through a variety of enquiries, ensuring timely resolution of issues and contributing to a high-performing team focused on service excellence.
About the Role
As a Customer Operations Consultant, you will play a key role in delivering outstanding customer service while supporting business objectives, managing risk and contributing to continuous improvement initiatives.
You will work closely with a range of internal teams and external customers, ensuring interactions are handled professionally, efficiently and with empathy.
Key Responsibilities
- Deliver exceptional customer service through professional, empathetic and effective communication.
- Manage customer enquiries in line with service level agreements and operational targets.
- Take ownership of customer issues and strive for first-call resolution wherever possible.
- Effectively manage and escalate customer complaints when required.
- Build and maintain strong working relationships with customers and internal stakeholders.
- Identify and escalate risks in accordance with company policies and procedures.
- Contribute to process, productivity and system improvement initiatives.
- Support a positive team culture through collaboration, knowledge sharing and flexibility.
- Maintain a strong understanding of compliance requirements, operational procedures and customer obligations.
About You
We're looking for a customer-focused professional who enjoys helping others and takes pride in delivering positive outcomes.
You'll bring
- Previous experience in customer service, contact centre, insurance, banking or financial services environments.
- Strong verbal and written communication skills.
- A genuine passion for providing outstanding customer experiences.
- Excellent problem-solving and conflict-resolution abilities.
- The ability to build rapport and maintain effective stakeholder relationships.
- Strong attention to detail and a commitment to quality.
- A proactive approach to learning and continuous improvement.
- The ability to work effectively both independently and as part of a team.
Why Join this Client?
- Supportive and collaborative team environment.
- Ongoing training and development opportunities.
- Opportunity to build your career within a customer-focused organisation.
- A culture that values teamwork, continuous improvement and customer advocacy.
- Meaningful work where you can make a genuine difference to customer outcomes.
If you're passionate about customer service and are looking for an opportunity to grow your career in a energetic and supportive environment, we'd love to hear from you.
Apply now and help us create exceptional customer experiences every day
📌 Customer Service Representative (Melbourne)
🏢 Hays Recruitment
📍 Melbourne
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