Audika Australia, part of Demant, is seeking an experienced leader to head and develop our Customer Care Representatives in a rapid-paced contact centre. You will coach, train, and manage performance to meet monthly targets and uphold service standards.
You’ll design and deliver training, monitor call quality, and partner with Marketing and HR to drive improvement. A minimum of 3 years in a coaching leadership role within a contact centre is essential; training certifications are desirable.
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📌 Contact Centre Training & Team Lead Unley
🏢 Audika Australia
📍 Unley
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