Includes the following essential duties and responsibilities (other duties may also be assigned):
Travel to enterprise customer data centers to perform hardware troubleshooting, break/fix repairs, and component replacements on servers and storage systems within strict SLA windows.
Execute technical tasks strictly according to provided instructions and validated scopes. Recognize when in office realities deviate from the plan and immediately halt execution to elevate, rather than absorbing out-of-scope work.
Run required power-on self-tests, standalone diagnostics, and visual verifications to ensure hardware malfunctions are fully corrected before leaving the site.
Securely package replaced/defective parts using provided return labels and ensure they are shipped back within mandatory timelines.
Maintain qualified in office communication, focusing strictly on factual technical updates while directing any requests for scope changes or SLA negotiations back to the designated Technical Account Manager.
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📌 Field Service Engineer Melbourne
🏢 Supermicro
📍 Melbourne