Iterate is seeking a Senior Business Analyst to join our Customer Servicing squad in Melbourne. You will analyse and translate business needs into technical solutions, with a solid focus on contact centre operations, including IVR flows and routing strategies.
You will collaborate with product owners, operations and developers to shape customer and agent experiences, drive transformation programs, and ensure transparent acceptance criteria and user stories are delivered in an Agile workplace.
J-18808-Ljbffr
📌 Senior Ba Customer Servicing & Contact Center Melbourne
🏢 iterate
📍 Melbourne
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.