Senior Customer Contact Workflow Architect Hybrid Melbourne

Senior Customer Contact Workflow Architect Hybrid Melbourne

09 Aug
|
VicRoads
|
Melbourne

09 Aug

VicRoads

Melbourne

VicRoads is seeking a Senior Workflow Analyst to act as the operational SME for our customer contact platforms, including Amazon Connect and QMS. You will optimise routing, queues, skill profiles and workflows to improve customer outcomes and efficiency, while improving frontline operations and embedding current capabilities.

Working across CCC and CSC, you will configure and continuously improve contact technologies, ensuring effective routing across phone, branch, and digital channels.
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📌 Senior Customer Contact Workflow Architect Hybrid Melbourne
🏢 VicRoads
📍 Melbourne

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