Defence Bank is seeking an experienced leader to head the Member Solutions team, delivering exceptional member outcomes across multiple service channels. This role partners with senior leaders to drive continuous improvement and data-driven decisions while shaping the Genesys-enabled customer experience landscape.
You will lead a high-performing team, optimise service delivery and contribute to strategic transformation initiatives as part of Defence Bank's contemporary, versatile workplace culture.
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📌 Member Solutions Leader Cx Transformation & Analytics Melbourne (Australia)
🏢 Defence Bank
📍 Australia
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