At RS Rewards, we are looking for a passionate, empathetic, and solution-oriented Customer Support Specialist to join us in taking care of our community.

Customer Support Specialist

About Us

At RS Rewards, we are looking for a passionate, empathetic, and solution-oriented Customer Support Specialist to join us in taking care of our community.

The Role

As a Customer Support Specialist, you will be the voice of our company. You won’t just be answering tickets; you will be building relationships, advocating for our users, and collaborating with our product teams to make our service even better.
Job Type: Full Time / Casual
Location: Port Melbourne
Shift/Hours: Mon–Fri, 9 AM – 5 PM

What You’ll Do (Responsibilities)
Deliver Wow: Respond to customer inquiries via email, live chat, phone, and/or social media with empathy, speed, and clarity.
Problem Solve: Diagnose and troubleshoot technical or account issues, guiding customers to a seamless resolution.
Be the Voice of the Customer: Document recurring issues and feature requests, collaborating with Product and Engineering teams to improve the user experience.
Create Resources: Help maintain and update our internal and external Knowledge Base (FAQs).
Meet & Exceed Goals:



Maintain high satisfaction ratings and meet team response time goals.

Who You Are (Requirements)
The Communicator: Excellent written and verbal communication skills. You can explain complex things simply.
The Problem Solver: You love a positive puzzle. You don’t just treat the symptom; you find the root cause.
The Tech-Savvy Helper: Familiarity with customer support tools like and internal tools like Slack and Notion is a major plus.
The Empathetic Peer: You genuinely care about helping people. You stay calm, patient, and positive under pressure.
Experience: 1–3 years of experience in a customer-facing role (SaaS, e-commerce, or retail experience is highly valued).

What We Offer (Perks)
Competitive Compensation:
Remote Setup: If applicable Home office stipend to set up your perfect workspace.
Growth: Continuous learning opportunities and a transparent path for career advancement.

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📌 Customer Support Melbourne
🏢 RS Rewards Club
📍 Melbourne