We're looking for a customer-focused Customer Service Representative to join our supportive team. This is a varied role where you'll provide exceptional service, process customer orders, and work closely with internal teams to ensure a seamless customer experience.

Key Responsibilities
Provide outstanding customer service via phone and email.
Process customer orders accurately and manage them through customer ordering platforms.
Coordinate deliveries with warehouses and freight providers.
Prepare quotations and provide product information.
Keep customers updated on orders, stock availability and delivery timeframes.
Support the Sales and Customer Service teams with administrative tasks.
Maintain accurate customer records and update pricing and account information across business systems.

About the Role

We're looking for a customer-focused Customer Service Representative to join our supportive team. This is a wide-ranging role where you'll provide exceptional service, process customer orders, and work closely with internal teams to ensure a seamless customer experience.

Key Responsibilities
Provide outstanding customer service via phone and email.




Process customer orders accurately and manage them through customer ordering platforms.
Coordinate deliveries with warehouses and freight providers.
Prepare quotations and provide product information.
Keep customers updated on orders, stock availability and delivery timeframes.
Support the Sales and Customer Service teams with administrative tasks.
Maintain accurate customer records and update pricing and account information across business systems.

About You
Previous experience in Customer Service, Administration or Internal Sales.
Excellent communication and relationship-building skills.
Strong attention to detail and organisational skills.
Able to manage multiple priorities in a fast-paced environment.
Positive, proactive and team-focused.
Experience with SAP, CRM or ERP systems is desirable but not essential.

What's in it for You
Supportive and collaborative team culture.
Wide-ranging role with ongoing training and development.
Chance to work with established customers and multiple business functions.
Be part of a growing business where your contribution is valued.
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📌 Customer Service Representative New South Wales (Australia)
🏢 West Recruitment
📍 Australia