Are you a customer-obsessed problem solver who thrives in a rapid-paced technical workplace? At Teletrac Navman, we’re looking for a Senior Service Desk Agent who takes ownership, solves problems at the root cause, and delivers exceptional customer outcomes every time. This is not a ticket-logging role. You’ll be the first and most important point of contact, trusted to diagnose, resolve, and influence customer experience across our ANZ region.

What You’ll Do
Own customer requests end-to-end across phone, email, and chat
Diagnose and resolve Tier 1 technical issues efficiently and accurately
Identify root causes, not just symptoms – drive first contact resolution
Maintain high-quality, detailed records across CRM and systems
Partner with internal teams to escalat and close complex cases
Contribute to improving processes, knowledge, and team performance





What Sets You Apart
You take ownership and don’t pass problems on prematurely
You’re curious and analytical, not just reactive
You communicate clearly and confidently with diverse stakeholders
You thrive in structured, quick-moving environments
You genuinely care about delivering a great customer experience
2+ years in customer-facing technical support (phone + email essential)
Strong foundational IT knowledge (applications, systems, troubleshooting)
High attention to detail and ability to multitask effectively
Confidence working autonomously and within a team
Flexibility to work rostered shifts (Sunday–Thursday, afternoon/evening hours)
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📌 Technical Support, Tier 1 City Of Sydney
🏢 Vontier
📍 City of Sydney