Join Podium IT as a client-facing Melbourne IT support technician working across remote support, onsite assistance and the technology settings used by small businesses and healthcare practices. This role suits a capable support technician who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests. You will work with the Podium IT team across helpdesk, remote support and planned onsite work.

Responsibilities
Respond to client support requests professionally and promptly;
Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications;
Provide remote support and attend client sites when required;
Document work, decisions and practical technical information;




Escalate risk and complex issues clearly while remaining accountable for follow-through;
Support healthcare practices and coordinate appropriately with clinical software vendors.

Skills
Robust customer service and written and verbal communication;
Practical Windows desktop and Microsoft 365 support;
Fundamental understanding of IP addressing, DNS, DHCP, Wi‑Fi, switching and routing;
Structured troubleshooting and attention to detail;
A security‑aware approach to identity, access and sensitive information;
Ability to manage priorities and ask for help early.
J-18808-Ljbffr

📌 Level 1–2 It Support Technician Melbourne
🏢 Podium It
📍 Melbourne