As the Outdoor Blinds Installation Manager, you will be managing and controlling all After Sales Customer Service functions to ensure the efficient and timely installation of our Outdoor Blinds. This is a fast‑paced office position based at our Wangara office, working alongside a team of Installation Managers for various products in our range.
Key Responsibilities
Plan, order, and schedule all required products to ensure on‑time delivery and budget adherence, while coordinating trade services for effective installations
Oversee procurement, stock management, and cost‑effective subcontractors, maintaining accurate records within the ERP system
Manage job costing, payment schedules, and financial reporting to ensure profitability
Act as a primary customer contact, handling inquiries, managing warranties, and providing timely documentation for orders and installations
Drive continuous improvement in customer service, installation, efficiency, and quality through proactive problem‑solving and customer communication
About You
Previous experience in after sales customer service dealing with retail‑based customers and installation of products
Strong leadership and interpersonal skills with demonstrated experience in managing teams of trades people/installers
Outstanding time management and problem‑solving abilities
Ability to work under pressure and meet deadlines
Excellent communication skills and a customer‑focused mindset
Proficiency in Microsoft Office
What We Can Offer
Competitive salary + vehicle allowance
Comprehensive training, development, and support
On‑site parking
A fun, vibrant team culture with regular social events
The chance to be part of a well‑respected national company
Australian Outdoor Living is an equal prospect and non‑discriminatory employer and encourages applicants from diverse cultures and backgrounds to apply. Applicants must have the right to work in Australia.
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