We're Heidi.We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner.
In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits.
Today, we support over 2.5 million patient sessions a week across 190+ countries.Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding.
Our mission is simple: double the world's healthcare capacity and strengthen the human connection at its heart.We found product-market fit with a freemium medical scribe that clinicians love.
Now, we're expanding.
Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.If you don't choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.The RoleTender & bid supportThis is the heart of the role.
You'll get hands-on exposure to the full lifecycle of our bids - qualification, bid planning, drafting, internal reviews, submission, and post-bid review - supporting the Deployment Lead and learning how clinical, technical, legal, and commercial teams come together to produce responses that score well against evaluation criteria.Support bid qualification and help develop transparent bid plans, timelines, and responsibilitiesSupport the preparation, coordination, and submission of public sector tenders, panel applications, and RFx responses across AU health marketsContinuously monitor tender portals and online sources for new open tenders relevant to Heidi, and flag opportunities to the teamHelp draft and refine response content that speaks to health system priorities and scoring criteriaHelp coordinate inputs from subject-matter experts (clinical, technical, legal, commercial) into bid responsesSupport internal reviews, keep version control tidy, and help get polished submissions in on time and up to compliance, governance, and quality standardsTrack tender timelines, deliverables, and internal review checkpoints across multiple simultaneous bidsAssist with completing customer security questionnaires and vendor assessment documentationSupport drafting of strategic positioning statements and supporting artefacts for tendersSit in on post-bid reviews, capturing scores, feedback, and lessons learned to sharpen our bid approach over timeMaintain and improve tender response playbooks, reusable content libraries,



and bid templatesMarket intelligence & coverageMaintain the market penetration map and TAM/market coverage data for the AU enterprise marketSupport territory planning and account mapping — keeping account and coverage data current and actionableMaintain competitive positioning documents and monitor key competitor developmentsSupport research into new market and expansion opportunitiesEnterprise sales operationsHelp build and maintain sales enablement assets (competitive positioning docs, conference playbooks, presentation content)Support customer case study development — sourcing, drafting, and coordinating reviews with marketingOwn pipeline and CRM hygiene — creating and qualifying deal records in HubSpot, maintaining quarterly deal trackers, cleaning up reports and dashboards, and building/enriching outbound contact listsRun recurring team reporting — compiling weekly enterprise reports and summaries for leadership syncs, and keeping account plans and deal notes current for priority accountsSupport logistics and content for enterprise events and roadshowsCommercial & deal supportMaintain case studies, pricing models, and business case templates with current dataSupport deal owners with research, document preparation, and follow-ups across active enterprise dealsHelp prepare commercial and technical artefacts for enterprise opportunities (solution overviews, supporting documentation)Process & toolingHelp systematise repeatable processes — checklists, knowledge bases, and workflows for tenders and enterprise dealsContribute to internal automation initiativesWhat you'll needExceptional written communication — able to draft clear, structured, qualified documentsHighly organised with strong attention to detail; comfortable juggling multiple deadlines in parallelComfortable with numbers — able to maintain models, trackers, and market data with accuracyProactive, resourceful, and able to work independently with light-touch directionInterest in healthcare, government procurement, or B2B enterprise salesCurrently studying or recently completed a degree in business, law, health, communications, or a related fieldCross-disciplinary thinking — able to connect the dots across commercial, clinical, technical,



and operational domains and translate between themA generalist mindset — comfortable switching between varied contexts and picking up unfamiliar problems quicklyAbility to work Full-Time hours during the work weekNice to haveExposure to tender/RFx or grant-writing processesFamiliarity with the Australian public health systemExperience with CRM or sales operations toolsHow we show upBuild for the next decade, not next quarter.
Our targets are outrageous on purpose.
The world's health doesn't have the luxury of incrementalism.Lead, don't wait.
We treat tomorrow's problems today.
Sometimes we build what's needed before it's wanted, and we're fine with that.Follow the evidence.
Trust the patient.
We pursue truth relentlessly.
But when the subjective and objective disagree, we treat the patient, not the numbers.
Ego is a comorbidity we can't afford.Own the outcome.
Everyone here carries the company.
Raise problems with solutions, solve them end-to-end, and never be a bystander.Ship, measure, go again.
A button today, a workflow tomorrow.
More iterations beat better planning.
We're precise at pace, not reckless.Live in clinicians' reality.
Not the ideal workflow, the twenty-patients-before-lunch actual one.
We build for exhausted humans, and we'd better be decent ones while we do it.Why Heidi?
You'll join a team focused on real-world impact over imaginary valuations and glossy PR.
We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see.
We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like.
True A-players progress extremely fast here.
The nature of the scale-up game is demanding, but we value sustainable performance and mental health.
You're trusted to perform, and you set your schedule.
We operate on outcomes > inputs, not process theatre.
We all take the bins out, metaphorically and literally.Building what we're building isn't always easy.
But we didn't choose easy, we chose to build something that actually matters.
We hold ourselves to a higher standard because healthcare demands it.
If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it.
The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.Why you will flourish with us ?
Direct mentorship from the Deployment Lead and exposure to senior commercial leadersHands-on experience with real enterprise deals and public sector tendersA front-row seat to how AI is transforming healthcare deliveryOwnership of meaningful work from day one — your playbooks and processes will outlive the internshipFlexible hybrid working, with 3 days in the officeIf you have an impact quickly, the opportunity to fast track your startup career!
#J-*****-Ljbffr

📌 Commercial Specialist (Au) (Melbourne)
🏢 black.ai
📍 Melbourne