Company Description Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation.
Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.
Company Description Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation.
Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.
At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.
We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions.
Our goal is to create an environment where everyone feels a genuine sense of belonging.
Our values and purpose define Epworth's approach and delivery.
We pride ourselves on communicating and delivering them in a real and meaningful way.
Every Patient Matters.
Job Description Roles available- Full Time, Part-Time, CasualWork in various admission areas processing elective patientsLocated in Richmond (and Hawthorn when required)
The Roles- In these roles based in Richmond and Hawthorn, you will work in various admission areas processing elective and emergency patient bookings.
You will be tasked with conducting health fund eligibility checks and estimates, preadmission organisation, admission and discharge of patients and bed allocations.
The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry.
The Patient Services Centre Richmond is open 7 days a week from ****hrs to ****hrs.
You will need to be versatile to work on a rotating roster.




You will make an impact by- Having excellent communication skillsExceptional attention to detailA strong customer service focusThe ability to prioritise in a timely and accurate mannerAn ability to cope under pressure and make informed decisions according to hospital needs
To be successful in this role...
Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join.
Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements.
Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.
You will have- Administration experience gained within a service industryExperience with, or knowledge of health fund checks and requirements desirable but not essentialThe ability to work a variety of shifts across the weekly rosterStrong computer literacyExperience in IPM or similar health systems software will be advantageous
Requirements Position Description Inherent requirements We will review applications as we receive them.
About Richmond Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas.
You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology.
Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies.
Additional Information
Why Join Epworth?
At Epworth, it's a community.
It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters.




In addition to this, you will have access to: Salary package up to $15,900 pre-tax annually, leading to greater take home payThe largest educational scholarship program of its kind in AustraliaAbility to purchase up to four additional weeks of leaveReduced cost of health services for you and your family at EpworthRelocation assistance is available for approved candidates
At Epworth, we care.
We care about our patients and we care about our people.
We care about keeping everyone safe.
We care about valuing and empowering our people, and growing careers.
And we care about giving our people support and flexibility to thrive, and contribute to our communities.
We welcome applicants from all backgrounds.
This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds.
We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.
If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently.
We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.
It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
As a child safe organization, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth, we believe inclusion and diversity are essential to our culture and values.
We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in.
At Epworth, we care.
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📌 Patient Services Officer - Admissions (Melbourne)
🏢 Epworth
📍 Melbourne