An exciting opportunity has arisen for an experienced Fixed Operations Manager to lead and optimise the service operations of a large automotive dealership environment in Papua New Guinea.
This is a senior leadership role responsible for driving operational excellence across service, workshop, parts, and aftersales functions while ensuring high levels of customer satisfaction, operational efficiency, and financial performance.
The role requires a hands‐on leader who can build strong teams, implement best practice service processes, and drive continuous improvement across dealership operations.
The Opportunity
As the Fixed Operations Manager, you will oversee the overall performance of service operations within the dealership.
You will play a key role in ensuring service standards, operational processes, and customer experience align with strategic business objectives.
Working closely with senior leadership, you will lead a team across workshop, service, panel, and tyre operations while implementing best practice systems, driving productivity, and ensuring financial targets are achieved.
Key Responsibilities
Lead and manage all fixed operations including service workshop, aftersales and related operational functions
Drive operational excellence and customer satisfaction across all service delivery activities
Manage service budgets, cost control and departmental expenditure
Ensure effective warranty management and compliance with operational procedures
Monitor inventory levels and supply availability for service consumables and parts




Analyse competitor pricing and market trends to optimise service labour rates and profitability
Implement continuous improvement initiatives including lean practices and operational efficiencies
Drive employee engagement and ensure departmental KPIs are achieved
Strengthen quality systems to enhance customer experience and service performance
Develop, mentor and coach service teams to build capability and succession pipelines
Lead safety initiatives and ensure workplace safety standards are maintained
About You
To succeed in this role, you will be an experienced automotive leader with a strong background in dealership service operations.
You will bring strong operational leadership, financial acumen, and the ability to drive performance within a dynamic and evolving environment.
Skills & Experience
Extensive leadership experience within automotive dealership operations
Minimum ***** years' experience across automotive service or related disciplines
Strong commercial and financial management capability
Proven ability to drive operational improvements and service performance
Experience managing budgets, operational costs and departmental KPIs
Excellent leadership, mentoring and team development skills
Strong customer engagement and relationship management ability
Strategic thinking with the ability to analyse operational data and implement improvements
Excellent communication and stakeholder engagement skills
Why Consider This Opportunity?
Senior leadership role within a large automotive operation
Opportunity to lead and transform service operations
Exposure to a diverse and energetic market environment
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📌 Fixed Operations Manager - Automotive (Brisbane)
🏢 Global Talent Search
📍 Brisbane