SACS Level 5 | Part-time or Full-time Position availableMake a real difference where it matters mostWe are seeking a Case Manager to join our Complex Care Team, working within our Community Building Program .
About The RoleThis is a site-based role delivering person-centred, trauma-informed case management services to residents at Park Towers, South Melbourne.
The role involves working with individuals experiencing complex and often chronic support needs, providing assertive engagement, advocacy, care coordination, and service navigation to enhance wellbeing, housing stability, social inclusion, and access to community supports.You will support people to access both immediate supports and longer-term systems including NDIS and My Aged Care to promote sustained wellbeing, stability, and independence.Park Towers: 9am – 5pm Weekdays only days as per your contractThis is hands-on, values-driven work that makes a substantial difference every day.What you'll be doingDeliver holistic, person-centred case management for clients with complex needsConduct comprehensive assessments and develop individualised case plansProvide outreach and engagement in community-based settingsAdvocate for clients across health, housing, legal and social support systemsSupport clients to build capacity,



independence and self-determinationCoordinate referrals and facilitate warm connections to long-term supportsRespond to and manage crisis situations with care and professionalismMaintain high-quality documentation and contribute to program reportingWork collaboratively with internal teams and external partnersWho this role is perfect forThis Role Is Ideal For Someone WhoHas a great attitude, genuine empathy, and a strong willingness to learn and growThrives in complex, fast-paced environments and adapts easily to changeEnjoys outreach work and building trusting relationships over timeIs passionate about social justice, equity and community-led careWants to develop their skills while being supported by an experienced, values-driven teamWhat you'll bringTertiary qualifications in Social Work, Psychology, Community Services or a related fieldExperience in case management with people experiencing complex and multiple disadvantagesStrong assessment, planning, advocacy and coordination skillsExcellent communication and relationship-building capabilityAbility to think critically, manage competing priorities and respond in crisisUnderstanding of the social determinants of health and service systemsJoin Us!
Be part of an organisation creating positive, lasting impact in local communities.
At BHN, you'll enjoy:Work within a multidisciplinary, community-based health teamSalary packaging benefits to increase your take-home pay - up to $18,550 on everyday living expenses such as mortgage, rent, meals,



and holidays.Novated leasing and 17.5% annual leave loadingProfessional development + supervision tailored to your career stage.Deliver meaningful work that contributes to the wellbeing of our community.Options to salary package beyond the FBT cap, including: Novated leasing, Work-related expenses, Self-education, Additional superannuationAccess to fleet vehicles for all work-related travelEmployee Assistance Program – confidential support for you and your familyStrong partnerships across health, housing and community sectorsReady to make an impact?
For Further Information, Please ContactShyleen Magejo – Team Leader Homelessness & Complex Care | AboutAbout the Homelessness & Complex Care TeamThe Complex Care Team is a highly specialised team of case managers who work with individuals from marginalised and vulnerable communities experiencing multiple and intersecting challenges.
Operating within a high-acuity setting, the team provides intensive, person-centred, and trauma-informed case management to clients with complex needs, including homelessness, mental health concerns, substance use issues, family violence, social isolation, and involvement with multiple service systems.
Through assertive outreach, engagement, advocacy, and coordinated care, the team supports clients to improve stability, wellbeing, safety, and access to appropriate services and opportunities.We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.
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📌 Complex Care Case Manager (Victoria)
🏢 Better Health Network
📍 Victoria