Customer Service Representative
Location: Bega, NSW
Rate: $***** per hour + Super
Contract End Date: 18th January ****
Start Date: ASAP (pending checks)
Hours: Part time- 20 hours per week.
About the Role
Provide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding customer service.
Key Responsibilities
Respond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels, as per organisational processes and standard to ensure optimal service delivery and put the customer at the centre
Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
Provide accurate, effective and high-quality customer service consistent with the vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer experience
Provide high level advice and assistance to build customer capability regarding products and services
Accurately receipt, record and resolve customer complaints and escalated enquiries to ensure timely and effective outcomes for customers
Perform administrative activities, including the creation and updating of records,



in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery
Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace
The Successful Candidate
Looking for candidates with 2 - 3 years customer service experience (call centre, admin, retail)
Need excellent written and verbal communication skills
Previous gov experience is preferred but not required
Looking for candidates who have previously worked in an office environment
Intermediate computer skills required -
Typing
Using mouse and monitor
Strong email etiquette
Proficient in Microsoft office suite, particularly Outlook and Teams
Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly
About You
To be successful in this role, you will have:
2–3 years' experience in a similar customer service role
Robust attention to detail and accuracy
Intermediate computer skills required
Proficiency in the Microsoft Office 365 suite (Word, Excel, Outlook, Teams)
Need excellent written and verbal communication skills
Looking for candidates who have previously worked in an office environment
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📌 Customer Service Officer (New South Wales)
🏢 Whizdom
📍 New South Wales