Job DescriptionDelivering an excellent customer experience through the provision of routine service and maintenance to customers.First time resolution is essential.Ensure service paperwork and all appropriate documentation is accurate, completed and on time to ensure timely invoicing of customers.Ensure effective implementation of policies and procedures relating to operations.Support the Service department through compliance to the work schedule and participation in the call out roster.TasksCommunicating with the customerAdvising the customer on potential improvementsCompleting the service documentationCommunicating with the Project Manager, Service Coordinator/s and/or Administrators.Installing electronic instruments and control systemsAdjusting, repairing, and replacing worn and defective parts and wiringMaintaining machines, equipment and instrumentsExamining and testing machines, equipment,
instruments and control systems to diagnose faultsAdvising users of correct operating procedures to prevent malfunctions.Applying knowledge of electrical and electronic principles in commissioning and maintaining systems.Interpreting drawings, training manuals, and instructions in order to perform duties.About the CandidateExcellent problem solving, conflict resolution and analysis skills.Be prepared to learn and actively deliver on an excellent customer experience for our clients.Strong written and verbal communication skillsKnowledge and Certification of Gallagher and Avigilon - DesiredKnowledge and Certification of integrated security/access systems including Tecom and Concept.Demonstrated knowledge of IP NetworksDemonstrated knowledge in a range of IP CCTV systemsA team player who professionally interacts and collaborates with colleagues at work.A positive "can-do" attitude, flexible and adaptable in a consistently developing workplace.Current Driver's Licence - EssentialExperienceAt least 2 years' experience in similar position.
, Suitable Certified Trade qualification or equivalent relevant experience
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