At Haircare Group, we're more than just a company—we're a trusted partner to the professional hair industry.
Proudly Australian and family-owned for over 50 years, we're passionate about building industry-leading brands and distributing premium haircare products across Australia and New Zealand.
Founded by a hairdresser, for hairdressers, we understand that for us, it's more than hair—it's about making a difference in people's lives.The RoleWe're seeking a Customer Service Officer to join our Customer & Sales Support team based at our Marleston Head Office.This role is ideal for someone who is passionate about customer service and enjoys building strong relationships.
You'll be the first point of contact for both B2B customers and B2C consumers, providing professional support across phone, email, and online channels.
Working closely with internal teams, you'll manage customer enquiries, process orders, resolve issues, coordinate returns and warranty claims, and ensure every customer interaction is delivered with accuracy, care, and professionalism.Why This Role Stands OutOpportunity to combine customer service expertise with hair industry knowledgePlay a key role in supporting both salon customers and consumersDiverse role with exposure to customer service, sales support, logistics, and operationsJoin a supportive team culture within a respected Australian-owned businessEnjoy flexible casual hours and genuine work-life balanceKey Responsibilities:Respond to customer enquiries via phone, email, and online channels in a timely and professional mannerProcess customer orders and account applications accurately and efficientlyManage order tracking, delivery enquiries,



and customer follow-upsInvestigate and resolve customer issues relating to orders, deliveries, returns, freight, and creditsCoordinate returns, warranty claims, and controlled return processesProvide product advice and support to customers, identifying solutions to meet their needsLiaise with warehouse, logistics providers, and internal teams to ensure positive customer outcomesMaintain accurate customer records, notes, and system updatesSupport sales representatives with order processing and customer enquiriesContribute to continuous improvement initiatives and follow company processes and proceduresWhat You'll BringPrevious experience in customer service, administration, or sales supportQualified Hairdresser preferred, with knowledge of qualified haircare productsStrong communication and relationship-building skillsExcellent problem-solving ability and customer-focused mindsetHigh attention to detail and strong organisational skillsAbility to manage multiple priorities in a fast-paced environmentConfidence using Microsoft Office applicationsExperience with CRM or ERP systems such as Pronto or Zendesk (desirable)Positive, adaptable, and team-oriented approachWhat We Offer:Competitive casual ratesGenerous employee product discountsAnnual gratis product allowanceSupportive and collaborative team cultureFree onsite parking at our Marleston officeOpportunity to work with leading professional haircare brandsCareer development within a growing Australian-owned businessReady to Take the Next Step?
If you're passionate about helping people, delivering outstanding customer experiences, and want to be part of a business that genuinely supports the professional hair industry, we'd love to hear from you.Please note: You must have full Australian work rights to apply.
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📌 Customer Service Officer (Adelaide)
🏢 Haircare Australia
📍 Adelaide