About Jones RadiologyJones Radiology is one of South Australia's most recognised and trusted healthcare brands, supporting thousands of patients every week across a large network of clinics and specialist imaging services.
Doctor-owned and operated, Jones Radiology brings together leading clinical expertise, advanced imaging technology and a strong commitment to patient-centred care.About Jones RadiologyJones Radiology is one of South Australia's most recognised and trusted healthcare brands, supporting thousands of patients every week across a large network of clinics and specialist imaging services.
Doctor-owned and operated, Jones Radiology brings together leading clinical expertise, advanced imaging technology and a strong commitment to patient-centred care.With a team of more than 300 passionate professionals across clinical, operational and customer service teams, Jones Radiology has built a reputation for quality, innovation and exceptional service.
Its Contact Centre was also recognised as **** SA Contact Centre of the Year at the Auscontact Excellence Awards, reflecting the strength of its people, service standards and team culture.For customer service and call centre professionals, this is more than just answering phones.
The Contact Centre team plays a critical role in helping patients feel supported, informed and cared for during important moments in their healthcare journey.
It is a fast-paced, supportive environment where empathy, problem solving and strong systems skills come together to make a genuine difference every day.About The RoleWe are looking for people with a calm, professional and customer‐focused style to join Jones Radiology's Central Bookings Contact Centre in Eastwood.
As a Patient Bookings Consultant, you will play an important role in helping patients access the care they need across Jones Radiology's network of clinics and specialist imaging services.
You will be one of the first points of contact for patients, clinics and hospitals, providing clear,



accurate and professional support over the phone.This is more than a standard contact centre role.
You will help patients book medical imaging appointments, answer enquiries, navigate important information and identify the best next step in their healthcare journey.
Each call is an opportunity to provide calm, reassuring and efficient service during what may be an important or uncertain time for the patient.You will work in a structured, supportive and fast‐paced workplace, managing a steady volume of calls while using multiple systems and following established processes.
The role will suit someone who is warm and professional, confident with technology, quick to problem‐solve and able to balance patient care with accuracy, focus and pace.What You'll Be DoingAnswer inbound calls and web requests from patients, referrers and other healthcare professionalsBook and schedule a range of medical imaging appointmentsProvide clear information with care, patience and professionalismAccurately enter and update patient information across multiple systemsUse internal knowledge resources to find accurate information and resolve enquiriesHelp identify the best next step for each patient or referrerManage calls efficiently while maintaining a high‐quality patient experienceWork within established processes, service standards and contact centre expectationsWhat You Can ExpectA full‐time role based in EastwoodRotating weekday shifts between 7:30am and 6:00pm, Monday to FridayOne Saturday shift per month, 8:00am to 5:00pm, with applicable overtime ratesA comprehensive four‐week training program to make sure you feel comfortable and confident>Structured scripts,



systems training and knowledge resources to support your learningOngoing coaching, feedback and developmentA warm and supportive team environment with regular recognition and team celebrationsThe opportunity to build your capability within a respected healthcare organisationAbout YouYou may have experience in a contact centre, healthcare, administration, reception, retail, hospitality or customer service environment.
Previous medical or radiology experience is not essential.
More important is your ability to learn, use systems confidently, communicate clearly and provide a consistently high standard of service.Most Importantly, You Will BringA genuine interest in helping people and supporting patient careA calm, professional and warm phone mannerThe ability to stay composed in a busy, structured environmentStrong attention to detail and accuracyConfidence using multiple computer systems at onceGood problem‐solving skills and the ability to think on your feetStrong memory retention and the ability to apply new informationPatience, resilience and the confidence to guide calls appropriatelyReliability, adaptability and a willingness to learnThe people who thrive in this role are engaged, steady and service focused.
They enjoy helping others, take pride in getting the details right and are comfortable working independently within a supportive team environment.Rewards & BenefitsAt Jones Radiology, you will have access to:Competitive packages that reflect your skills, experience and contributionGenerous paid parental leaveFitness Passport, wellness tools and programsNovated vehicle leasing optionsAnnual uniform allowancesA supportive culture with regular recognition and team celebrationsAnnual performance reviews, with potential progression based on contribution and developmentJones Radiology has defined levels within the Contact Centre team and values people who are engaged, willing to learn and interested in building their capability over time.
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📌 Patient Contact Centre Consultant Adelaide, Sa (South Australia)
🏢 Jones Radiology
📍 South Australia