What's In It for You
Join a respected global business with a supportive, close-knit team
Grow your career with long-term development opportunities
Enjoy flexible working options that support work–life balance
About the Opportunity
We're looking for a Supplier Relationship & Performance Manager to act as the key link between the business and our supplier network of builders and restorers.
In this role, you'll drive supplier performance, service delivery, and operational efficiency by managing supplier relationships, scorecards, escalations, and performance reporting.
You'll also ensure data accuracy, compliance, and continuous improvement across the supplier network.
The internal position is Supplier Performance Manager.
Key Responsibilities
Managing supplier performance against cost, quality, and lifecycle metrics
Preparing and delivering supplier scorecards, audits, and feedback reports
Leading supplier performance meetings and improvement plans
Analysing trends and identifying opportunities for operational improvement
Managing supplier escalations and supporting claims progression
Building strong relationships with suppliers, adjusters, and claims teams
About You
You're customer-focused, approachable,



and confident building relationships with stakeholders at all levels.
You're also highly organised, analytical, and comfortable presenting insights through reporting and presentations.
You'll bring:
Experience in the insurance industry
Knowledge of insurance builders and restorers (preferred)
Strong and demonstrable experience in supplier and/or account management
Strong analytical and problem-solving skills
Advanced Microsoft Excel, Word, and PowerPoint capability
Excellent communication, negotiation, and stakeholder management skills
Strong attention to detail and ability to interpret complex information
A proactive, accountable, and team-oriented approach
We are committed to building an inclusive workplace where people feel valued, respected, and empowered.
We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.
Successful applicants will be required to complete a national police check.
Applicants must hold Australian or Current Zealand citizenship or permanent residency.
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📌 Supplier Relationship & Performance Manager (New South Wales)
🏢 Crawford
📍 New South Wales