Link to role presentation video: share/*****c*****e****b803e****a1d4ed6Thanks for stopping by and learning more about this role at Sitemate!
We'd love to hear from youOverviewWe're looking for an Enterprise Customer Success Manager to join our Sydney team, to enable us to improve activation, retention and growth for our enterprise customers.This role would be great for you if you have experience in Customer Success with large clients, or have some experience in another customer-facing role.
Maybe you have worked in a SaaS sales role, but are looking to pivot to Customer Success or maybe you're looking to join a smaller team without corporate politics and controls - this role would be perfect for you.You will have opportunities such as joining the founding enterprise team, with direct exposure to and engagement from GTM leadership, the CEO and the product team.
In the next 2-3 years there will be opportunities galore for people who join to catapult their career.Employment:Salary:OTE Remuneration: AU$180,000 (incl. Super)Base Salary: AU$162,000 (incl. Super)Commission: AU$18,000 (incl. Super)About Sitemate:Sitemate builds best-in‐class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster.Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet.
This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day.We've achieved strong product‐market fit – generating thousands of new monthly leads through word‐of‐mouth and organic marketing alone.Backed by Blackbird, Australia and New Zealand's #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in **** to over 150 across 18+ countries.
Our team blends deep industry experience with cutting‐edge product design to build tools that modernise one of the world's largest and most essential industries.Life at SitemateAt Sitemate, you'll join a team that values transparency, high velocity, hustle, diversity, and innovation – not as buzzwords, but as the principles we work by every day.We move rapid, communicate openly, and operate with trust and autonomy.
You'll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.We believe diverse teams build better products.
Our team includes members from 18+ countries – 55% identify as coming from under‐represented ethnic backgrounds, 43% identify as female,



and our team spans ages *****.How We WorkTransparency: Monthly All‐Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance.
Every session also includes a "Life Story" from one team member – building genuine connection and understanding across our global team.High Velocity: We use best‐in‐class, integrated systems to eliminate manual work and give you the information you need to make fast, high‐quality decisions.Drive: You'll be rewarded for performance.
Seven of our last ten pay increases were proactive – driven by results, not requests.Autonomy: We focus on outcomes, not hours.
You'll have flexibility to manage your day, with no time monitoring or unnecessary meetings.Collaboration: You'll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success – sharing ideas and learning together every day.What We OfferCompetitive, performance‐based remunerationEquity options – own a piece of what you're helping to build20 days paid annual leave, plus sick, carer's, and compassionate leaveParental leave – 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)Learning & Development – professional growth budget and transparent career plansEmployee Assistance Program (EAP) – for confidential counseling, mental health support, and life resourcesLaptop and home office setup budgetFlexible work – remote and hybrid options, plus the ability to work from anywhere for several weeks each yearCommunity & Connection – weekly catered lunches, global offsites, and "Life Story" sessionsSydney HQ perks – rooftop garden, wellness centre, showers, and cycle storage in HaymarketEqual OpportunityWe're proud to be an equal opportunity employer.
Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities.
Our team's diversity is one of our greatest strengths, and we're committed to ensuring an inclusive environment where everyone can thrive.Learn More About SitematePodcasts:****: CEO Hartley Pike – on scaling Sitemate, diversity, and culture****: CMO Lance Hodgson – on accelerating your career****: CTO Tim Bray – on building quality features that solve real customer problemsWant to know what it's like to work at Sitemate?




Hear it straight from the team – People of SitemateRead what our customers say: G2 Crowd, Trust RadiusTeam Offsites: ****, ****, ****, ****Day-to-DayTake ownership of a portfolio of Enterprise customers, as their main point of contact.Prescribe recommendations for configuring our software for a range of use cases in the heavy industriesMonitor customer account health, identify customers at‐risk of churn and take proactive steps to address present/upcoming riskIdentify opportunities to upsell our existing customer base, looping in an Account Manager as requiredMonitor feature utilisation, and take proactive steps to increase feature adoption and engagement where opportunities existEffectively use tools such as Salesforce, Front and Vitally to ensure key client information is captured and shared internallyRespond to incoming NPS survey responses, collect customer feedback and relay insights to our product teamHelp resolve support queries and elevate issues to our product team if requiredBuild long‐lasting relationships with customers to increase retention, minimise churn and drive loyalty & advocacyChallengesYou'll be balancing a portfolio of clients across the customer journey.
You'll need to be organised with managing your time and strategic in prioritising tasksPace – we move quickly and our expectations are high.
There's a lot of information to take on in the initial months which could be daunting for some, but for those who like a challenge this role is for youWe have a strong culture based on core values and standard operating procedures, you may need to unlearn a few things from previous experienceWho This Role is ForA conscientious, self‐starter who is excited about the opportunity to work with tier‐1 businesses, drive the customer success and reputation of an already proven product and be one of the significant pillars in a rapidly a growing teamA creative people‐person who enjoys solving problems and helping people with solutionsSomeone who enjoys incidental travel and site‐based activations (once a month)Who This Role is Not ForSomeone looking to relax into a role and let the prop up their outcomesSomeone used to the pace of a large, established institutionSkills & ToolsMust Have:Strong communication skillsComfortable with transparencyProject Management skillsNice to Have:Built world experienceDemonstrated top‐down software implementationsEssential Tools:MS suite (Power BI, Sharepoint, Excel) and G‐suiteExperience with CRM (Salesforce ideal)Please note: We do not use recruitment partners or services, so please save your time and don't reach out.
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📌 Enterprise Customer Success Manager (New South Wales)
🏢 black.ai
📍 New South Wales