HOBAN Recruitment is proud to support the upcoming State Election.We are seeking hands-on IT professionals to support upcoming election operations in a fast-paced, time-critical setting.Commencement: 5th August, ****Duration: Mid to Late DecemberOnsite Locations: Horsham | Warrnambool | Torquay | Corio | BallaratAbout The RoleAs an IDS Officer, you will provide Level 1 IT support across election hubs, early voting centres, mobile voting locations, and election day venues.
You will act as the first point of contact for technical issues, ensuring systems remain operational throughout critical election periods.This role combines helpdesk support and on-site field work, supporting devices and systems including laptops, printers, networks, user accounts, and the Electronic Roll Mark Off (ERMO) system.What's in It for YouContribute to a critical democratic processGain experience in large-scale IT operationsWork within a diverse and inclusive team environmentKey ResponsibilitiesProvide Level 1 IT support via phone, email, and ticketing systemsLog, triage, and resolve incidents within service standardsTroubleshoot user access, Windows environments, printers, and network issuesDeploy, configure, and test IT equipment across multiple sitesSupport ERMO setup, synchronisation, and return processesStage, update, and distribute devices across locationsMaintain accurate asset tracking and documentationEscalate issues based on priority and collaborate with broader teamsAbout YouProven experience in Level 1 IT supportStrong knowledge of Microsoft Office, Teams,



and general PC environmentsThe ability to prioritise tasks in high-pressure environmentsExcellent communication skills with the ability to support non-technical usersExperience with device deployment, asset management, or basic networking (desirable)RequirementsCurrent Australian driver's licence and access to a vehicleWillingness to travel across various locationsFlexibility to work early mornings, evenings, and weekendsAbility to stand for extended periods and perform light manual handlingWilling to obtain a National Police CheckWhat We're Looking ForWe're seeking candidates who:Stay calm and skilled under pressureCommunicate clearly and effectivelyDemonstrate integrity and political neutralityWork collaboratively and handle sensitive information appropriatelyAdditional InformationEmployment is subject to:National Police CheckRight to work verificationPolitical disclosure and confidentiality requirementsPlease note: Working hours may change at short notice to meet operational needs.
If you thrive in fast-paced environments and enjoy practical, hands-on IT work, we encourage you to apply.At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ****** or visit hoban.com.au/adjustments for additional contact details.
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📌 Help Desk Services (Warrnambool)
🏢 HOBAN Recruitment
📍 Warrnambool