Defence Bank is a member‐owned bank with a proud history of serving the Australian Defence community for over 50 years.With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members.
We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.Recognised as an Australian HR Awards **** Excellence Awardee for Employer of Choice and Best Workplace Flexibility Program, Defence Bank combines a strong people-first culture with a commitment to innovation.
From flexible ways of working to the adoption of AI-powered tools such as Microsoft Copilot, we empower our people with the technology, support and autonomy they need to do their best work and continue delivering exceptional experiences for our members.
It's not just our employees who think Defence Bank is one of Australia's best places to work.Job DescriptionThe prospect.We are seeking to fill a 9 month fixed-term position.
These roles directly supports Defence Bank's purpose, by helping tosafeguard our members and organisation from fraud and scams, delivering exceptional service and making a real impact.In this critical frontline role, you will:Investigate unauthorised transactions and respond to scam reportsSupport members with timely, empathetic, and informative service via phone, email, and secure messagingMonitor transaction alerts, action chargebacks, and assist with EFT, BPAY, NPP,



and card-related investigationsLiaise with internal teams, other financial institutions, and law enforcementContribute to fraud awareness, process improvements, and complianceWork across a rotating roster, ******** days per yearYour key responsibilities include:Visa card transaction monitoring, verification, and chargeback requestsScam management and reporting, including investigations and adviceFraud detection and minimisation across all systems and processesi>Handling ATM/POS disputes, lost/stolen card reports, and compromised card notificationsEngaging with stakeholders and supporting risk management and strategic initiativesDesired Skills and ExperienceAbout You.Minimum 2 years' experience in banking/financial fraud detectionStrong communication skills and attention to detailHigh integrity, confidentiality, and a member-focused approachAbility to analyse data, identify patterns, and manage a high volume of enquiriesPassion for fraud prevention and awareness of online fraud behaviours.Ability to work autonomouslyWe count on you.
And you can count on us.We have a great range of employee benefits including savings and discounts across our range of products and services.
a Work-Life Fit initiative providing additional days of leave and supporting flexibility and access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!
Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community.
We encourage anyone interested in our role and a career at Defence Bank to apply.All successful candidates will be required to complete employment checks prior to an offer of employment.
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📌 Fraud & Scam Specialist (Melbourne)
🏢 Defence Bank
📍 Melbourne