At the heart of local communities, Sheraton brings people together - both our guests and our associates.
Discover a community-focused work environment where people care about each other and feel a sense of belonging.
We invite you to join the Sheraton community as a Guest Service Agent because together, we are better.
Start your career at Sheraton, where you don't just work - you belong.Additional InformationJob Number********Job CategoryRooms & Guest Services OperationsLocation******* Port Douglas Road, Port Douglas, Queensland, Australia, **** VIEW ON MAPSchedulePart TimeLocated Remotely?
NPosition Type Non-ManagementPosition SummaryAssist guests arriving and departing the hotel through the check in and departure processHandle general enquiries, creating meaningful guest experiences that are tailored to the guests requirementsBuild and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookingsSupport the front office team in general operational tasksTake guest reservations and perform cash handling & credit card responsibilitiesBe an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectationsAbout YouExperience with OPERA property management system or similarRelevant experience in a similar roleWorking rights in AustraliaEnthusiastic to elevate your careerSelf-motivated, driven and energized in a fast-paced environmentArmed with smart solutions and a can-do attitudeOur BenefitsExclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop,



and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWork for the Largest Hotel Network in the World which values equality, diversity and inclusivenessSheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.At Marriott International, we are dedicated to being an equal prospect employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.When you join the Sheraton family, you become a member of its global community.
We've been a place to gather and connect since ****.
At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
We invite, we welcome, and we connect guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
Join us on our mission to be 'The World's Gathering Place'.
In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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📌 Guest Service Expert (Port Douglas)
🏢 Sheraton Hotels & Resorts
📍 Port Douglas