IntroductionThe Regional Personal Training Manager achieves results by creating a positive member experience through the delivery of quality new member integration, gym floor fitness services, personal training services and Group Fitness Exercise classes executed by the Personal Trainers and Group Training Team.The Regional Personal Training Manager forms part of the senior management in the network and will work collaboratively with the Club Managers and Regional Managers.Member ServiceTake ownership of customer service delivery by ensuring all member enquiries are handled professionally and efficiently at point of first contact.Ensure the delivery of quality new member integration for all new membersEnsure members are matched with an appropriate Personal Trainer for their training goals/needsEnsure that Personal Training Products and Fitness Services are delivered in accordance with Anytime Fitness procedural, branding and service standards.Monitor the delivery of all 1:1 and small group sessions to ensure a professional, tailored approachPromote service satisfaction by aligning member needs with available fitness services/productsProvide support and advice on all club promotions and actively promote personal training sessions and fitness services to improve member retentionCommunicate regularly with members to obtain feedback regarding the group fitness timetable programming to enhance member experienceContinually review the quality and delivery of all Group Fitness Programs and implement systems to develop and improve the performance of the club and the member experienceContinually review the quality and delivery of free Personal Training sessions and implement systems to develop and improve the performance of the Personal Trainers and the member experiencePeople Management & DevelopmentPro-actively recruit and retain highly qualified,



professional Personal Trainers and Group TrainersIntegrate all new employees of the Fitness Team by coaching them through the Ignite development program and network onboarding system, to meet the required performance standardsConduct regular development sessions (1 on 1 and group) with all Personal Trainers and Group Trainers to ensure they are meeting expectations and performance standardsProvide ongoing professional development to Instructors to meet personal development goalsCommunicate regularly with members to obtain feedback regarding the fitness service to enhance member experience and fitness team developmentContinually review the quality and delivery of PT sessions, Fitness Services, PT Products and GX classes to develop and improve the performance of the fitness team and the member experienceFitness DeliveryEnsure appropriate booking, and servicing of all PT Products delivered by Personal Trainers & Group TrainersManage a Fitness Service club schedule that meets the needs of the members and has optimal usage of available fitness hours.Implement and manage effective delivery of all Fitness Integration products by the Fitness TeamImplement and manage effective delivery of all Fitness Services by the Fitness TeamActively promote GX classes, fitness initiatives/products to membersOperationsEmbed club based policy and procedures in line with company requirements to ensure the club operates within safe and productive guidelinesEnsure all Personal Trainers and Group Trainers are provided with appropriate documentation and agreements are signed,



and completed prior to commencing with Anytime FitnessKeep up to date records of all Personal Trainers and Group Trainers vital documents relating to their first aid, registration as a fitness professional, and personal insurance and ensure all fitness staff in the club are registered, and certified at all times.Management and scheduling of Fitness Roster including Personal Trainers and Group Trainers, fitness product schedule and bookings.Manage the administration requirements of the PT business, PT Bookings, any Payroll, and all associated reporting toolsEnsure the clubs equipment, layout and facilities contribute to a positive member experienceEnsure all club marketing/signage is in alignment with Anytime brand standardsUndertake fitness/personal training/group fitness services exclusively for Anytime FitnessThe Regional Personal Training Manager be required to perform such other duties as directed by their manager from time to timeSkills and ExperiencesExperienceProven experience of working as a Personal TrainerLeading, managing and recruiting Personal TrainersTraining, developing and building quality teams and employeesUsing coaching as a technique to develop othersPlanning and executing pro-active recruitment strategiesExecuting high quality brand standards in a customer focused industryImplementing personal training programmes into a business/teamKnowledge & QualificationsCertificate IV in FitnessCurrent First Aid And CPR Qualifications EssentialFitness/Health Club OperationsWhat a quality member service and experience looks like and how to deliver on thisPersonal training and how personal training programmes contribute to exceeding expectationsAnatomy with applications to developing personal exercise programmesOccupational Health and Safety proceduresHow to motivate and lead a teamDegree in Business or a business related degree advantageous
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📌 Regional Pt Manager (Victoria)
🏢 AFC PT
📍 Victoria