Leading Hand Return Vehicle Representative
Hertz is more than a rental car business.
It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services.
Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today.
Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar.
At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team.Weputpeople first,drive change andstrive towin together.
Ifyou share these values, then Hertz is the place for you to achieve your career goals.
To continue our success in the future of car rental, we're looking for customer focused, high performing Leading Hand Return Vehicle Representative to join our exceptional team and grow your career!
What are the Perks?
Generous discounts on our brands
Employee Car Sales Program
Car Leasing Program
On-site Airport Parking
Additional days leave per annum
A focus on sustainability
Targeted charity partnerships
Key focus on wellbeing and safety
WGEA Certified workplace
About the Role?
As a Full-Time Leading Hand, you will be responsible for the delivery of the highest level of customer service by providing fleet in line with business demand for the Airport and downtown locations.
You will be responsible for the day-to-day running of the depot facility.You will be based at our Melbourne location, working closely with the on-site Fleet & Maintenance Co-ordinators, Supervisors, Detailers, FOH and car park staff to ensure the smooth turnaround of fleet.
Specific duties include:




Drive productivity and company high standard of customer service and maintain adequate supply of vehicles in ready-to-rent area and in rentable condition
Manage all vehicle return operations
Ensure company standard operating procedures are adhered to
Ensure vehicle counts are reconciled at every shift and monitor & control re-fuelling activities to ensure maximum fuel recoveries
Assist fleet requirements and movement with downtown networks.
Support the downtown networks with delivery of vehicles and ensure vehicles in a rentable condition.
Protect and maintain company assets and equipment.
Ferry, collect, deliver, re-fuel and audit vehicle cleanliness.
Train and supervise Instant Return Representatives
What do we need from you?
To be successful in this position, our new team member will be able to demonstrate the following:
Ability to supervise a team in a high-volume business (previous experience preferred).
Initiative and desire to drive execution
Flexibility of working hours (Shift work including weekends and public holidays apply).
You must hold a full and current AU driver's license with the ability to drive automatic vehicles
About the Offer?
In return for your hard work and dedication, you will be rewarded with:
A competitive hourly rate & incentives
Opportunities for career growth and development
Full training and a company uniform
A supportive team environment
At Hertz we pledge to provide a secure and supportive work environment for everyone.
We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
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📌 Leading Hand Return Vehicle Representative (Melbourne)
🏢 Hertz
📍 Melbourne